Lead Business Analyst
1 month ago
WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED?
- At least five (6) years of IT and / or business or any equivalent combination of experience, education, and / or training
- 3-5 years’ experience working on TPF applications in an airline domain.
- Prior experience working with ticketing and / or GDS is a plus with an understanding of architectural flows and how technologies operate/integrate.
- Hands on experience as a Business Analyst and writing Business Requirements.
- Demonstrated skills in process mapping, analytical, technical, and proven problem-solving skills
- Ability to create detailed, well-written documentation for a variety of audiences
- Candidate must have the ability to deliver quality work on time and translate planning into action as well as anticipate and address barriers
- Strong communication, relationship management and influencing skills needed to work in partnership with internal teams
- Research, analyze, and resolve ad-hoc customer problems and questions in positive, timely and professional manner
- 1st tier production triage / maintenance for Severity 3-5 defects.
- Effectively communicate status on activities and issues to customers and manager on a regular basis both verbally and in writing
- Maintain documentation of test results, processes, known issues, etc. to facilitate knowledge sharing across the team
- High level of motivation, drive and confidence to step outside comfort zones when placed in new environment.
- Ability to multi-task, and be detail oriented
- Ability to quickly adapt to new tools and evolving technologies.
- Must be performing satisfactorily in present position
- Work cross functionally within IT and the business to understand end to end Ticketing processes that include but not limited to Internal and external ticketing processes, Change, Cancel, Refund, Credit card and settlement processes.
- Support Strategic Initiatives and Epics/Features which impact Ticketing domain and provide support to other domains that depend on Ticketing.
- Partner with other teams internally and externally on technical set-up and readiness, ensure test systems are in sync and functioning and work to resolve any identified issues.
- Gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards; troubleshoot issues, coordinate timelines, maintain and communicate project status reports and tracking
- Interact closely with internal/external customers to understand business processes, customer requirements, project schedules, and level of satisfaction
- Research, analyze, and resolve ad-hoc customer problems and questions in a positive, timely and professional manner
- Effectively communicate status on activities and issues to customers and manager on a regular basis both verbally and in writing
- Maintain documentation of Meeting minutes, Design discussions, Planning notes, Dev status, test results, processes, known issues, etc. to facilitate communication and knowledge sharing across the team
- Manage user stories and deliverables in Version One
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