HR Service Advisor
7 days ago
Overview
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
To achieve Microsoft’s mission, the HR Shared Services (HRS) team provides operational and support services for Microsoft HR programs, with primary areas of focus being customer support services, core HR operations (HR data administration, onboarding, leave administration, staffing, learning & development, etc.), business process optimization, HR online solutions, and project management. The success of the HR Services organization is critical to the overall effectiveness of HR and our ability to ensure consistent employee and manager experiences companywide. The HR Services Advisor is a member of the HR Services organization and plays a key role in the ensuring data quality, enablement of downstream applications and processes to perform as expected, and maintaining a compliant HR services organization.
Our HR Service Advisor (onboarding) plays a key role in the ensuring data quality, enablement of downstream applications and processes to perform as expected and maintaining a compliant HR services organization. To be successful in this role, the individual in this position will need to excel at: operational execution, attention to detail, customer service, analytical problem solving, communications, and continuous improvement.
The ideal candidate should also display strong attention to detail and proven ability to manage multiple priorities and/or projects, deliver against agreed objectives/ service-levels. Have strong analytical, problem solving & trouble shooting skills, as well as a desire and attitude to go above and beyond in resolving issues. Actively participate and assist with continuous improvements.
Qualifications
Required/Minimum Qualifications
Bachelor's Degree in Business, Human Resource Management, other related field OR 3+ years experience in HR Shared Services, Data Entry or Operations. Excellent communication skills (both verbal & written) to respond to customer queries and apply judgment to address customer root needs; including asking targeted questions. Ability to maintain highly confidential & sensitive information. Ability to work according to shift schedule is required.Additional or Preferred Qualifications
Experience with common help desk tool, CRM and ERP (PeopleSoft, Workday, Oracle or SAP –preferably SAP). Experience in handling new hire employee activities/onboarding Exposure to supporting multi-countries and familiar in working with SLAs and metrics like quality, accuracy, and speed. Ability to work with/manage documents on a SharePoint.
Responsibilities
Ensure quality data entry completed within SLA depending on priority & complexity. Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies. Recommend solutions to process failings and contribute to the continuous improvement process. Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and influences the decision making on deliverables. Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve transaction problems. Able to independently resolve exceptions by using discretion. Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency. Become procedure expert in area of group support specialty. Using discretion, can recommendations on how to handle exceptions, resulting in successful compliance. Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience. Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
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