Team Lead- Tele-sales

3 weeks ago

Noida, India Niva Bupa Full time

Greetings from Niva Bupa

Position- Team Leader- Telesales

Location- Noida Sector-64

6 Days working

Primary Responsibilities:

  • To manage a team of telesales advisors
  • To ensure targets are met on a monthly basis through inbound and outbound sales
  • To be responsible for the management of direct reports, one to one reviews and performance reviews.
  • Driving per advisor productivity and sales quality across outlined parameters

Key Roles & Responsibilities-

  • Be in charge of running and managing the team daily
  • Understand all organizations products, services, procedures and guidelines and communicate same to all team members.
  • Monitor calls to ensure that due procedures and quality standards are strictly adhered to
    • Facilitate and organize training session for all agents and participate in recruitment of new team members
  • Submit regular reports to management and seek new ideas and strategies to improve team performance
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards
  • Coaching, inspiring and motivating a sales team.
  • A good understanding of the market dynamics in the respective sector.
  • Coordinate with different departments to ensure Issuance of Policies
  • Ensure self-target are also met (*Applicable for ARM)

Key Requirements Education & Certificates

  • Min 3-6 years Experience as a Team Leader on papers with experience of Health or Motor insurance domain)
  • Drive productivity per advisor
  • Attrition for the team
    • Improving leads conversion
  • Employee motivation & engagement
  • Control the Loss ratio for the team by ensuring product mix in line to Organization objectives
  • Driving sales quality through controlling policy cancellations/ endorsements

Interested candidates can share their CV at along with subject "CV for Manager"

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