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Customer Support Executive

4 weeks ago

Udaipur, India Wooden Street Full time

Company Description

Wooden Street is India's finest online furniture brand, offering home furniture and decor solutions with a mission of "Affordable Luxury." We strive to enhance people's furniture and home decor experiences. With over 30,000 carefully designed furniture and decor products and 100+ Experience stores across India, we prioritize customer satisfaction and have more than 1 million happy customers. Our extensive network of 350+ delivery centers ensures seamless delivery across the country, making elegant and luxurious furniture accessible to everyone.

Role Description

This is a full-time, on-site role for a Customer Support Executive based in Udaipur. The Customer Support Executive will be responsible for handling customer inquiries over calls and emails, providing excellent customer service, resolving technical issues, and ensuring customer satisfaction. Day-to-day tasks include offering online support, addressing customer concerns effectively, and collaborating with relevant departments to ensure customer needs are met promptly.

Qualifications

  • Customer Support, Customer Service, and Customer Satisfaction skills
  • Proficiency in providing Online Support
  • Technical Support capabilities
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Previous experience in a similar role is an advantage
  • Bachelor's degree in a relevant field preferred

Responsibilities

  • Handling queries over calls.
  • Providing accurate data or information.
  • Keep records of interaction.
  • Maintain Data in Excel sheets.