Change and Release Specialist

IT Change & Release Management Technology Specialist
About IT In Nestlé
We are a team of IT professionals from diverse cultures, genders and age groups in the world's largest food and beverage company. We innovate every day through forward-looking technologies to create opportunities for Nestlé's digital challenges with our consumers, customers and employees.

We have exciting positions in our new Nestlé global services operations based in Bangalore, which works alongside our Regional IT Hub in Sydney and Global IT hubs to provide technology services for Asia, Oceania and Africa (AOA). This Centre will design, implement and maintain IT solutions and sharpen Nestlé's focus in the growing areas of digital, analytics and innovation to support changing customer, consumer and shopper focus.

When you join our IT team, you'll have the opportunity to collaborate across local and global Nestlé teams and external partners to deliver innovative technologies that create tangible business value and contribute proactively to our sustainability goals. Our diversity brings fresh and innovative thinking to how we approach new and existing challenges while embracing different cultures, genders, sexual orientation, abilities and flexible ways of working.

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Position Snapshot

• Organization: Nestlé Global Services India, a Division of Nestlé R&D, India
• Location: Bengaluru, India
• Fluent English
• Reporting Manager: Regional ITSM Operations Manager

Position Summary
A Technology Specialist and great communicator, who understands technology and ITIL processes. Responsible for managing all aspects of IT change and release management. The goal of this area is to safeguard our large IT landscape while facilitating change deployments.

A day in the life...

• Coaching of Assignment groups in the regions/markets/business partners on compliance to Operation Center, Change, and Release management process standards.
• Deliver induction and refresher training for IT change, and release management best practices ensuring all Nestle IT support teams comply with up-to-date standards.
• Support ITSM workflows on ServiceNow and SAP transport management operations.
• Convene Advisory Boards (eg CAB) and IT Freeze Boards.
• Lead and participate in global change and release team activities and continuous improvement initiatives, such as but not limited to SOP reviews and other targeted workgroups.
• Work closely with the Global functional Product Manager and other regional teams to ensure Global alignment, objectives and vision.
• Undertake post change and post release reviews as part of the problem management/solving process; Analyse KPI trends and propose improvement initiatives where applicable to ensure continuous improvement (e.g., Measures, GSTD, DMAIC).
• Be a trusted consultant for all matters related to Change & Release Management for the business, vendors and technical teams.

What Will Make You Successful

• Degree in Computer Science, Engineering, or similar is a plus.
• 4+ years of experience in IT Change and Release management.
• 2+ years of experience working with SAP Transportation Management System (TMS)
• 2+ years of technical experience in SAP CHARM (Solution Manager)
• 2+ years of technical experience in ServiceNow
• Experience working with SAP technology (e.g. ABAP, Java, HANA).
• Understand risk management methodology e.g. ISMS (ISO
• Ability to develop effective working relationships with peers and management internationally, in other areas of the IS/IT organization and in Business Streams.
• Ability to work in a technical environment, supporting customers of varying skill levels and backgrounds, and ability to translate technical aspects into simple terms.
• Technical understanding about Data Centre infrastructure, basic system engineering principles, architecture standards, information risk and security.
• Work with stakeholders based in various time zones, flexibility is essential as you participate in calls and activities outside of standard business hours and weekends.
• Nestle offers flexible working hours that enabling you on how to get your job done and will help you balance your work with your personal commitments.

Join us
Show us that you are an enthusiastic, curious, fast learner and a team player person who is used to working with agile practices. Your capacity of dialogue and ability to communicate within teams will be key to your success.

Your ability to be flexible, self-motivated and your willingness to deliver on a deadline will set you apart among the other candidates.

About Nestlé
Nestlé enjoys a reputation as the world's largest food and beverage company driven by our purpose - enhancing quality of life everyone, today and for generations to come. At Nestlé, we constantly explore and push the boundaries of what is possible with foods, beverages, and nutritional health solutions to enhance quality of life and contribute to a healthier future to better support individuals, families, communities and the planet. We have more than 2000 brands ranging from global icons to local favourites and are present in 190 countries worldwide.