AWS Azure Cloud Engineer

1 month ago

Pune, India VSquare Systems Pvt. Ltd. Full time

**Job Title**: Level 1 AWS -Azure Support Engineer




**Location**: Pune




**Job Type**: Full-time




**Experience**: 3 years




Positions: 2


Joining: Immediate – 2 Weeks




**Job Summary**:


As a Level 1 AWS Azure Support Engineer, you will be responsible for providing technical support to Azure (Microsoft's cloud platform) customers, focusing on Azure services and infrastructure. This role requires a strong understanding of Azure, Linux, OS patching, and previous experience in enterprise support. You will also need to work in rotational shifts, including night shifts from 6:30 PM to 6:30 AM, and be open to onsite travel to Singapore when required. Additionally, you will play a crucial role in system monitoring to ensure the availability and performance of Azure resources.




**Key Responsibilities**:




1. **Customer Support**:


- Deliver prompt and effective technical support to Azure customers during rotational shifts, including night shifts (6:30 PM to 6:30 AM).


- Assist customers in diagnosing and resolving issues related to Azure services, configurations, and resources.




2. **Issue Resolution**:


- Independently diagnose and resolve Level 1 support issues, adhering to service level agreements (SLAs).


- Escalate complex or critical problems to Level 2 or Level 3 support teams when necessary.


- Ensure thorough follow-up with customers to guarantee issue resolution and customer satisfaction.




3. **Documentation**:


- Maintain comprehensive records of customer interactions, including detailed descriptions of issues, actions taken, and solutions provided.


- Contribute to the development and enhancement of knowledge base articles and documentation to improve customer self-service options.




4. **Azure and Linux Expertise**:


- Demonstrate in-depth knowledge of the Azure platform and its services.


- Utilize Linux proficiency for Azure-related tasks, including OS patching and system administration.




5. **System Monitoring**:


- Implement and maintain system monitoring tools to track the health and performance of Azure resources and services.


- Respond to monitoring alerts and take appropriate actions to address potential issues proactively.




6. **Enterprise Support Experience**:


- Leverage previous 2-3 years of experience in enterprise support to efficiently address complex customer needs and requirements.




7. **Technical Collaboration**:


- Collaborate closely with cross-functional teams, including Azure development and engineering teams, to resolve intricate issues and ensure timely solutions.




8. **User Training and Guidance**:


- Provide guidance and instructions to customers on best practices for using Azure services effectively.


- Offer recommendations for optimizing Azure resources and configurations.




9. **Onsite Travel**:


- Be prepared for occasional onsite travel to Singapore to address specific customer needs or project requirements.




**Qualifications**:




- Strong expertise in Azure cloud services and products.


- Proficiency in Linux operating systems, including OS patching and system administration.


- Experience with system monitoring tools and practices.


- Excellent problem-solving and analytical skills.


- Strong communication and interpersonal skills.




**Working Conditions**:




- This role requires working in rotational shifts, including night shifts (6:30 PM to 6:30 AM) for four days a week.


- Be prepared for occasional off-hours and weekend work to meet customer needs or address critical issues.


- Occasional onsite travel to Singapore may be required based on specific business needs.



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