Student Success Associate

Found in: Whatjobs IN C2 - 2 weeks ago


delhi, India Interview Kickstart Full time
Who are we, you ask?
Interviews can be hard, especially at top tech companies like Google, Facebook, and Netflix. Many candidates fall short simply because they aren’t adequately prepared. That’s where we come in. Our acclaimed courses specialize in interview preparation and transitioning into high-demand tech fields such as AI, ML, and Data Science. At Interview Kickstart, current and former hiring managers have guided over 17,000 tech professionals through transformative career journeys, ensuring their success in landing coveted positions. Think of us as “the everything store” for career transitions and interview skill development.
How do we do that, you ask?
We have a structured approach to interview success, which includes:
Career Accelerator Course
Comprehensive end-to-end courses and platform
A roster of over 600+ instructors from leading Silicon Valley companies like Google, Facebook, Amazon, and Netflix
A holistic approach that includes live classes, mock interviews, personalized coaching, resume refinement, career strategies, and invaluable referrals
What’s more exciting is - we are completely remote, and we are hiring the best people we can find regardless of geography.
Sounds interesting? Then here’s some more information about the role
Assisting students to complete - Onboarding formalities Welcoming each student on call before the batch start date.
Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates.
Keeping dropouts and deferrals to a minimum by offering additional guidance & support.
Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc.
Communicating to students via calls, email, direct message, video, or a mix of communication strategies.
Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required.
Serve as the single point of contact for all students queries and concerns
Preferred Qualifications:
2-5 years of experience in customer success, customer service, sales, and/or other customer-facing role.
Experience building out and tracking information in Excel and/or data collection.
Experience working in operations, performance coaching, and/or program management is a plus.
Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus & nbsp Available to work evenings PST with some morning meetings PST (US Hours)

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