Critical Incident Manager
1 week ago
Job Description Lead and manage the end-to-end response to critical incidents and major incidents. Coordinate between teams to assess the incident s impact, scope, and urgency. Oversee and guide root cause analysis and the development of incident recovery and prevention measures. Ensure timely and accurate escalation of incidents to key stakeholders. Crisis Coordination and Communication: Act as the primary point of contact for all crisis incidents, maintaining clear and effective communication with both internal and external stakeholders. Keep senior management, affected teams, and relevant partners updated on incident status and resolution efforts. Create and distribute post-incident reports, highlighting key learnings and improvement areas. Leadership and Team Management: Demonstrate strong leadership during crises, fostering a calm, focused, and solution-oriented environment. Train, mentor, and lead incident response teams, ensuring effective collaboration across departments. Work with cross-functional teams to develop incident response processes, documenting protocols and conducting regular training sessions. Process Improvement: Leverage ITIL principles to enhance and optimize incident management processes, ensuring alignment with industry best practices. Drive continuous improvement initiatives within incident management, reducing response times and enhancing recovery measures. Conduct periodic reviews and simulations of incident response plans to ensure effectiveness and efficiency.
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Critical incident Management
5 days ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely...
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Critical incident management
3 days ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely...
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Critical incident Management
5 days ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident Management
5 days ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident Management
5 days ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident Management
4 days ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely...
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Critical incident Management
3 days ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident ManagerExperience: 6–8 yearsCertification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident management
1 day ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident ManagerExperience: 6–8 yearsCertification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical Incident Manager
2 days ago
Bengaluru, Hyderabad, India Innominds Software Full time ₹ 5,00,000 - ₹ 15,00,000 per yearRoles & Responsibilities:Professional & Technical Skills: -Must To Have Skills: Proficiency in Critical Incident Management.Strong understanding of incident response processes and methodologies.Experience with troubleshooting hardware and software issues across various platforms.Familiarity with network protocols and server management.- Ability to document...
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Critical Incident Manager
1 day ago
Bengaluru, Chennai, India Temenos Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWe are currently hiring for Critical Incident Managers inChennai/BangaloreExperience: YearsNotice period: Immediate to 30 DaysRole & responsibilitiesInvestigation and troubleshooting on arising technical issuesApplication release management, deployment of patches and services pack for cloud solutions, in addition to supporting implementations and major...
