Service Delivery Manager

3 weeks ago

chennai, India FIS Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

5 - 10%

Service Delivery Manager

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Senior Service Delivery Manager

About Team & Product/Project Details:

Leadership position for CIO Platform Services Team in the Global Delivery Organization to provide strong leadership, mentoring and handle a dynamic 24/7/365 production environment within the Global Data Center Operations.

Platform Service Delivery Leader takes complete ownership and accountability of Production Support operations, application Support and provide strong leadership and mentoring to the team members. 

Service Delivery Leader ensure our teams provide 24 x 7 application support for assigned production-related platforms. Monitor software applications, systems and hardware in a computer processing environment identifying and resolving problems in a timely manner to meet service levels and standards for the job.

What you will be doing (Shift Time & Key Roles and Responsibilities):

  • Service Delivery Leader ensures we achieve Service Quality Improvements including Product Availability, Service Intelligence, Service Operations and Financial and process Goals and metrics as per the CIO Leadership.
  • Service Delivery Leader is responsible
  • To build a professional relationship with key client staff
  • Successful service delivery - SLA achievement and high level of customer satisfaction
  • Collaborate with senior management on Application Platform Services Management and growth
  • Prepare and present Performance Dashboard Metrics and improvements
  • Remove all obstacles to customer satisfaction and / or financial performance

What you Bring:

  • Must have 12+ Years in Production support management including technical and at least of 5 years leadership experience.
  • Must have 6+ years’ experience with Windows and Linux-hosted application platform support products.
  • Must have experience in IIS, Windows Services, Windows applications & Architecture.
  •  Must have experience in Oracle, SQL, SSRS, Reporting, IBM HTTP Server, and Apache Tomcat
  • Must have experience with Unix/Linux-based applications, including a very good knowledge of Unix/Linux commands.
  • Exposure to Password Management, SSL Certificates Management and Vulnerability Remediation,
  • Must have experience in Oracle & SQL Server Database
  • Must have experience dealing with a large number of ETL Job abend and resolution and processes within SLA.
  • This shift requires work between 11 and 10 PM IST IST between Monday through Friday. However, the resource has function responsible for 2 shift and weekend shift deliverables and is expected to oversight on Sunday for change execution

What We offer You:

  • A range of benefits designed to help support your lifestyle and wellbeing
  • A multi-faceted job with a broad spectrum of responsibilities
  • An international work environment and a dedicated and innovative team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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