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Navi Mumbai, India Manastu Space Full timeAbout the Company Manastu Space Technologies • Full Time • Navi Mumbai, Maharashtra, India We are a Space Safety and Logistics Company, using technology to save the Trillion $ Space industry from Debris Pollution in Space. We believe that the problems of Earth can be solved using Space. However, the rapid increase in the number of satellites is...
System Engineer
2 months ago
Sectona with its light, integrated approach provides a single console for securing passwords & secrets in embedded vault, secure access with cross-platform access technology & manage privileges over endpoints.Sectona works with diverse set of customers from 18+ countries with focus on India, Middle East, Africa & South East Asia.
For more information, visit
follow @sectona1 on Twitter or
@Sectona
on LinkedIn
What you will do for SectonaThe System Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for you.·
Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Sectona products.·
Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.·
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.·
Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.·
Be prompt and deliver high quality service and leadership to align with customer goals and requests.·
Manage project scope, schedule, status, and documentation.·
Collect information and document bugs with Engineering for product issues that are impacting customers.·
Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.·
Create process or troubleshooting documentation in the support knowledge base.·
Manage multiple concurrent deployment projects.
Team InfoWe are a lean company with a diverse team of coders, testers and sales professionals by the day and musicians, sports-lovers, photographers, bloggers and dancers all the other times, we are looking forward to expand this diversity and create a unique experience for our customers through our distinct problem-solving approach.
Skills and Experience you require.BE / B.Tech / MCA / M.Tech / M.Sc (CS) / B.Sc (CS)3+ years of System Engineering/ Professional Services management role.Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS.Experience with VMWare virtual environments, AWS Cloud Services or Microsoft Azure Platforms is preferred.Advanced troubleshooting & technical escalation management.Implement, Operate and provide L2 Support for PAM solutions.Demonstrate an understanding of risk management, security policies and controls, user account life-cycle management and role-based access.Ability to learn new technologies quickly.Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)Ability to work independently with little direct supervision and as a part of a team.Ability to remain calm, composed, and articulate when dealing with tough customer situations.Security certification is a plus.
You should apply if....·
Care about contributing to an amazing work culture and environment.·
Are comfortable with the fast-paced, mercurial nature of a tech startup.·
Have impeccable communication - both verbal and written
