Dispatch associate

Whiz Delivery is a Canadian last-mile delivery company operating in Ontario, British Columbia, and Quebec. We take pride in handling every order with speed, precision, and care. As our business grows, we are seeking a Dispatch Associate to join us immediately, helping us maintain efficiency, communicate effectively, and take ownership of their role.If you are proactive, resourceful, capable of working under minimal supervision, and have good presence of mind, this role could be your next big step. We offer the opportunity to grow professionally, acquire new skills, and assume greater responsibility over time, all while being part of an international team.What You’ll DoPickup CoordinationCoordinate daily pickups to ensure they run on time and without issues.Track order volumes, schedule drivers, and plan efficient routes.Assign vehicles and follow up to ensure safety and maintenance standards are met.Liaise with truck rental partners when vehicles are required or issues arise.Monitor drivers in real time and take quick initiative to resolve delays or incidents independently.Client & Team CommunicationCommunicate with clients and sellers via phone and email to confirm pickup times, provide updates, and manage last-minute changes.Keep internal teams informed to ensure smooth operations between pickups and deliveries.Maintain accurate daily records to support transparency and accountability.Process SupportKeep logs, records, reports, and checklists up to date.Assist with delivery dispatch during peak periods.Actively share process improvement ideas and take ownership of implementing small improvements to enhance system speed and reliability.What We’re Looking For1–2 years of experience in dispatch or logistics coordination.Strong English communication skills; Hindi is an asset.Proven ability to take initiative, work independently, and make sound decisions with minimal supervision.Excellent problem-solving skills and the ability to stay composed in a fast-paced environment.Proficiency in Google Workspace, Microsoft Office, and Slack.Based in India and available Monday to Friday (9-hour shifts) and Saturday (4 hours) during Eastern Standard Time business hours.Willingness to follow the Canadian work calendar and holidays, with flexibility for extended hours as needed.Immediate availability to join.Why Join UsWork for a growing Canadian company making an impact in logistics.Take ownership of meaningful work and grow your career in an international environment.Enjoy the freedom of a fully remote role while being part of a collaborative, supportive team.Be part of a culture that values initiative, accountability, and getting things done right.Compensation: ₹50,000 per month (₹30,000 during the first 3-month probation period).