IVF Clinic Manager

3 weeks ago

Delhi, India Neo Fertility Clinic Full time

Neo Fertility Clinic is an IVF Fertility center based in Marathahalli - Bangalore. It is let by Dr Payal Mahapatra (OBGYN & IVF Specialist). We are currently looking for an IVF Counsellor.Key Responsibilities:Patient Counselling & Education• Guide patients through all stages of the IVF and fertility treatment journey — from consultation to conception.• Explain procedures, protocols, medications, and timelines in simple, reassuring language.• Provide emotional support and address patient queries with compassion and confidentiality.• Educate couples about lifestyle, emotional health, and treatment preparedness.Coordination & Patient Experience• Act as a bridge between patients, doctors, embryologists, and nursing staff to ensure seamless communication.• Schedule consultations, investigations, and treatment cycles in coordination with the medical team.• Maintain follow-ups for patients before, during, and after treatment to improve compliance and trust.• Ensure smooth documentation and patient record maintenance.Sales & Conversion Support• Counsel new enquiries and walk-ins to help them make informed decisions about treatment options.• Maintain conversion metrics and assist in achieving monthly patient acquisition targets.• Support digital and on-ground marketing efforts by participating in patient education sessions or webinars. Compliance & Reporting• Maintain confidentiality and adhere to all ART and ICMR regulations.• Prepare daily and monthly reports for patient consultations and conversions.• Ensure ethical communication and counselling at every stage.Qualifications & Skills:• Bachelor’s Degree• Certification or experience in Fertility/IVF Counselling preferred.• Strong interpersonal and communication skills (English, Kannada/Hindi an advantage).• Empathetic listener with excellent follow-up discipline.• Organized, patient-centric, and comfortable working in a multi-doctor environment.What We Offer:• Competitive salary.• Opportunity to work with leading fertility experts and embryologists.• Professional training in IVF processes and patient handling.• Supportive, ethical, and growth-oriented work environment.

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