Sr Program Manager, SCOT

1 month ago


bangalore, India ADCI - Karnataka Full time
Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers' products from factory floor to customer doors seamlessly.
The AWD org is looking for a Sr.Program Manager responsible for developing and then leading a change management program for AWD. This will include developing a framework for evaluating what kind of change management actions are necessary for each AWD project, initiative, or tech feature development, in order to ensure successful launch and maximum adoption. This role will instrumental in scaling AWD business by proactively figuring out defects for upcoming launches and designing tools and process to mitigate the same.
Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities. We are looking for someone who is detail-driven, can create processes from scratch, has problem solving and deep dive abilities. Ability to navigate ambiguous programs while keeping a high bar on quality of outputs is a must.
Key job responsibilities
•The key deliverables this role will be measured against would be improvements across key KPI's (CPU, TTR, Defect Rate, Reopen Rate, Selling Partner Sentiment)
•Actively monitor and consult on active change management efforts associated with large scaling efforts for AWD Business (SPD launch, SEND Integration, MCD)
•Establishes SOP's which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments and large scale launches.
•Work with product managers and leaders to ensure that strategies scale, and make smart trade-offs (e.g., short- vs. long-term account needs). Identify gaps between teams, processes and plans, and demonstrate good judgment in how and when to escalate.
• Empower frontline Selling partner associates with SOP's/tools to improve the First Contact Resolution (FTR Rate) & Escalation TAT reduction
• Serve as a key influencer in developing and auditing business strategy, and monitoring key metrics (CPU, EDR, Reopen Rate), seller feedback, and learnings to deliver programmatic optimizations
• Generate and maintain a Change Management Framework & Checklist for which all major projects, initiatives, and tech feature releases will be run through that incorporates methodology for measuring post-launch engagement and adoption of all initiatives.
• Works with AWD and partner team stakeholders to execute NPS surveys, develop/update seller facing content, peaks comms, new product/feature/policy mass mailer/ news room article.
• Manage possible post-launch support plans (e.g., post-mortem, lessons learned) and look for opportunities to improve program quality and operational excellence.
About the team
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- 3+ years of change management experience
- 2+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
- Strong business acumen, as well as communication and negotiation skills

PREFERRED QUALIFICATIONS

- Master's degree
- Experience managing, analyzing and communicating results to senior leadership
- Knowledge of SQL

  • bangalore, India ADCI - Karnataka Full time

    SCOT AIM in India is seeking an innovative & entrepreneurial Senior Product Manager (Sr. PM). You will be responsible for driving product vision, adoption strategy & own business outcomes for India for Selection. In this role, you will work extensively with India business, operation, finance and legal teams and central product, science and tech teams to...


  • bangalore, India ADCI - Karnataka Full time

    SCOT Regional Team in India is seeking highly motivated individuals with exceptional data analytics skills and a passion for tackling intricate challenges. In this role, you will utilize your expertise to inform impactful business decisions that enhance customer experience and contribute to long-term free cash flow growth. You will gain a comprehensive...


  • bangalore, India ADCI - Karnataka Full time

    Have you ever ordered a product on Amazon and when that box with the smile arrived, wondered how it got to you so fast? Wondered where it came from and how much it cost Amazon? If so, Amazon’s Supply Chain Optimization Technology (SCOT) organization is for you. At SCOT, we solve deep technical problems and build innovative solutions in a fast-paced...


  • bangalore, India ADCI - Karnataka Full time

    SCOT Regional Team in Japan is seeking highly motivated individuals with exceptional data analytics skills and a passion for tackling intricate challenges. In this role, you will utilize your expertise to inform impactful business decisions that enhance customer experience and contribute to long-term free cash flow growth. You will gain a comprehensive...


  • bangalore, India ADCI - Karnataka Full time

    SCOT Regional Team in Japan is seeking highly motivated individuals with exceptional data analytics skills and a passion for tackling intricate challenges. In this role, you will utilize your expertise to inform impactful business decisions that enhance customer experience and contribute to long-term free cash flow growth. You will gain a comprehensive...


  • bangalore, India ADCI - Karnataka - A66 Full time

    The Supply Chain Optimization Technologies (SCOT) organization owns Amazon’s global inventory management systems: we build systems that decide what, when, where, and how much we should buy to support Amazon’s business and to make our customers happy. We do this for millions of items, for hundreds of product lines worth billions of dollars of inventory...

  • Sr. Program Manager

    2 months ago


    bangalore, India ADCI - BLR 14 SEZ Full time

    Amazon operates in a global eCommerce environment across the Globe. Every day, millions of customers rely on Amazon to give them access to one of the world's largest selection of consumer goods. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of Customer Search experience very seriously. That's where you can...


  • bangalore, India ADCI - Karnataka Full time

    The Amazon India Payments Team’s vision is to delight our customers with the best payment experience in the world! To achieve this vision, we are in search of a talented technical leader and craftsman who builds robust software at scale as well as client-facing features which are intuitive and simple to use.Our team builds convenient and seamless payment...


  • bangalore, India ADCI - Karnataka Full time

    Have you ever ordered a product on Amazon and when that box with the smile arrived, wondered how it got to you so fast? Wondered where it came from and how much it cost Amazon? If so, Amazon’s Supply Chain Optimization Technology (SCOT) organization is for you. At SCOT, we solve deep technical problems and build innovative solutions in a fast-paced...


  • bangalore, India ADCI - BLR 14 SEZ - F07 Full time

    Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is...


  • bangalore, India ADCI - Karnataka Full time

    Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online.Amazon's...


  • bangalore, India ADCI - Karnataka Full time

    The Supply Chain Optimization Technologies (SCOT) organization owns Amazon’s global inventory management systems: we build systems that decide what, when, where, and how much we should buy to support Amazon’s business and to make our customers happy. We do this for millions of items, for hundreds of product lines worth billions of dollars of inventory...


  • bangalore, India ADCI - Karnataka Full time

    The Supply Chain Optimization Technologies (SCOT) organization owns Amazon’s global inventory management systems: we build systems that decide what, when, where, and how much we should buy to support Amazon’s business and to make our customers happy. We do this for millions of items, for hundreds of product lines worth billions of dollars of inventory...


  • bangalore, India ADCI - Karnataka Full time

    Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers' products from factory floor to...


  • bangalore, India ATSPL - Karnataka Full time

    At Amazon we are building a world-class last mile delivery network in India, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors (IC) – called delivery partners (DP) – to make deliveries to our customers. With Amazon Flex, partners act as their own boss. They can build their own schedule and choose from...


  • bangalore, India Lam Research Full time

    The Group You’ll Be A Part Of The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and...


  • bangalore, India ADCI - Karnataka Full time

    Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers' products from factory floor to...


  • bangalore, India ADCI - Karnataka Full time

    Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers' products from factory floor to...


  • bangalore, India ADCI - BLR - DTA Full time

    Advertising at Amazon is a fast-growing multi-billion dollar business that spans across desktop, mobile and connected devices. It encompasses ads on Amazon and a vast network of hundreds of thousands of third party publishers; and extends across US, EU and an increasing number of international geographies. The Traffic Quality team endeavours to identify...

  • Sr Program Manager

    1 day ago


    bangalore, India HCLTech Full time

    Technical Cloud Manager(1.) To prepare and implement Program Management Plan to deliver the right scopeordeliverables for all projectsorprogram within the agreed timelines mentioned in the signed contract in compliance to HCL Global Project Management Framework (2.) To ensure tracking and adherence to budget allocated to all transitionortransformation...