
Customer Success Associate
3 weeks ago
Branch Overview :
Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.
Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced our Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).
We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive.
Job Overview :
This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.
Responsibilities :
Customer Service: Delivering efficient and friendly responses to customer across different channels (main responsibility) Credit Risk: Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility) Servicing & Collections: Proactively reaching out to borrowers who have missed payments Product: Escalating customer feedback and IT bugs to help improve our product Finance: Manage refunds, repayments, and other-
Customer Success Associate
2 weeks ago
Mumbai, Maharashtra, India Fynd Full time ₹ 1,04,000 - ₹ 1,30,878 per yearFynd is India's largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands,...
-
Customer Success Executive
7 days ago
Mumbai, Maharashtra, India PRATIQUE GLOBAL HR SOLUTIONS PRIVATE LIMITED Full time ₹ 5,00,000 - ₹ 12,00,000 per yearPosition OverviewWe recruiting for a client seeking a dedicated Customer Success Associate to drive exceptional customerexperiences throughout the entire customer lifecycle. This is a fully remote work-from-home position for a customer-focused professional who thrives in a SaaSenvironment and is passionate about client success.Key ResponsibilitiesCustomer...
-
Customer Success Associate
3 weeks ago
Mumbai, Maharashtra, India Branch International Full timeBranch Overview :Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves...
-
Customer Success Associate
2 weeks ago
Mumbai, Maharashtra, India Branch International Full timeBranch Overview : Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves...
-
Customer Success Associate
3 weeks ago
Mumbai, Maharashtra, India Branch International Full timeBranch Overview :Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves...
-
Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India Netradyne Full timeJob Title – Customer Success Manager (Mumbai)Experience – 8+ years of experienceLocation – MumbaiPrimary Responsibility: The primary responsibility of a CSM is to ensure that customers benefit from using our devices and achieve their key success metrics.Onboarding:- Assist customers in getting started with the solution by providing comprehensive...
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India Livspace Full timeAbout the RoleA Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.Responsibilities- Coordinate and work with internal stakeholders - Sales, Design,...
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India Livspace Full timeAbout the Role A Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience. Responsibilities Coordinate and work with internal stakeholders - Sales, Design,...
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India Praan Full timeAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
-
Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India Praan Full timeAbout Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients. Role Overview As a Customer Success Manager at Praan, you will be the primary point of contact for our...