People Operations Specialist

We are Thrasio - Builders Welcome  At Thrasio, we’re reimagining how to make the world’s most-loved products accessible to everyone. We work with successful sellers, using a deep understanding of rankings, ratings, and reviews – plus supply chain and marketing smarts – to transform the art and science of commerce. We estimate that 1 in 6 households has purchased a Thrasio product And our goal is for all of those households to be truly delighted by their purchase. What Makes Us Unique At Thrasio, we’re in building mode: block by block we’re working together to construct a great company. What does that look like? Everyone is a leader - we lean into opportunities, not titles. We expect everyone to behave and act like a leader. Our Leadership Principles inform the ways we work together to ensure the brands, products and services we offer truly delight our customers. Everyone is a builder - whether it’s gaining marketable new skills through project sprints outside of your own function, or standing up more efficient ways of work - we’re doing it from the ground up. Everyone belongs - a sense of belonging brings us all together. We operate as One Team. About the Role: The People Operations Specialist plays an important role in maintaining the accuracy of our employee HRIS records and addressing employee inquiries. This role combines Workday transactional experience with administrative People Operations processes. Responsibilities Maintain accuracy of employee HRIS records. Responsible for ensuring HRIS (Workday) is up-to-date at all times. Process new hires, job and compensation changes, terminations, manager changes, location updates and other People Data in Workday changes. Coordinate people data changes impacting Payroll and Benefits with US/China People team members and with international PEO vendor. Create and edit open positions & job requisitions, update candidate/applicant profiles, prepare offer letters, manage background check process, and manage new hire onboarding processes. Assist Workday team in testing configuration changes, new reports, Workday release upgrades, and other new Workday functionality. Review and audit regular reports to monitor accuracy of employee records from Workay and other HR systems. Manage People team’s ticketing inbound queue in Zendesk. Responsible for ensuring People tickets are resolved on a timely basis. Partner with People team colleagues to learn about frequently asked questions to answer questions independently in the future. Develop and maintain People knowledge management articles in Zendesk. Document and maintain process procedures for the People team. Provide support for systems data audits and communicate required changes to IT, Finance, and other departments as needed. Support strategic People team projects as requested. What you Bring to the Party 2+ years of high-volume HR experience, preferably in a global shared services team. Experience working with multiple time zones and countries. Detail and data oriented with impeccable follow through. Strong interest in process improvement. Impeccable judgment and ability to handle confidential information. Familiarity with HR systems and processes, especially Workday. Excellent communication skills, both written and verbal. Experience with Zendesk or other ticketing tools. Experience with spreadsheets, Google Gmail/Docs, mail merges, and Slack. Nice to Have: Experience in startup culture - comfortable with ambiguity and non-stop problem solving, building, and action. Our Commitments: Thrasio values diversity, equity, and inclusion and is proud to be an equal opportunity employer. We welcome individuals from all backgrounds and consider all qualified applicants without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, national origin, disability, protected veteran status and any other category protected by applicable law. We strive to create an environment where everyone can thrive. We encourage applicants who meet the minimum criteria to apply, as we believe in the power of diverse perspectives and challenging assumptions. Diversity: At Thrasio, we are committed to building a great company - a place I want to work at, a place I can build, a place I can belong. Our goal is to build a diverse, equitable, and inclusive environment that fuels success and growth in the workplace and beyond. We are also committed to recruiting and hiring a diverse team at all levels through fair and unbiased recruitment and hiring practices. Providing diversity-related demographic information during the application process helps us measure our progress towards these goals.