Service Advisor(Automobile)

15 hours ago

Amritsar, India Fitveda Enterprises Full time

Service Advisor – Key Responsibilities

  • Customer Service & Relationship Management
  • Welcome customers, listen to their concerns, and understand service/repair needs.
  • Explain recommended services, repair processes, costs, and timelines clearly.
  • Provide updates on vehicle status and ensure high customer satisfaction.
  • Job Scheduling & Coordination
  • Open repair orders and assign jobs to technicians based on priority.
  • Ensure effective communication between customers, technicians, and parts department.
  • Monitor workshop flow and maintain service schedules.
  • Technical & Advisory Support
  • Conduct preliminary inspections and identify service requirements.
  • Advise customers on maintenance schedules and value-added services.
  • Ensure compliance with manufacturer's service standards.
  • Documentation & Administration
  • Prepare accurate job cards, estimates, invoices, and related documents.
  • Maintain proper records of service history, warranty claims, and customer interactions.
  • Handle insurance paperwork when applicable.
  • Quality & Delivery
  • Perform final checks to ensure repairs/services meet quality standards.
  • Ensure vehicles are delivered on time and in proper condition.
  • Address and resolve post-service issues promptly.
  • Sales & Profitability
  • Promote additional services, packages, and accessories when beneficial to customers.
  • Assist in achieving departmental sales and profitability targets.
  • Control unnecessary warranty or goodwill expenses.
  • Teamwork & Development
  • Support technicians with required information and clarity on repair orders.
  • Participate in training to stay updated on new technologies and customer handling skills.
  • Contribute to maintaining a positive and efficient workshop environment.

Job Type: Full-time

Pay: ₹10, ₹21,756.64 per month

Work Location: In person

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