Executive / Senior Executive - Client Delivery

We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Gurugram. This is a hybrid rule that has a requirement of working at least three days a week in the office.
Role: Executive/Senior Executive- Client Delivery
Location: Gurugram
Functional Area: Operations & Delivery
Education Qualification: Graduates in Engineering/ Business Administration or related field
Experience: 1-4 Years
We will count on you to:
Act as a primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.
Assist in the implementation and onboarding of new clients, ensuring a seamless transition and understanding of our products/services.
Collaborate with cross-functional teams, including Sales, Product Development, and Technology, to resolve client issues and optimize service delivery.
Monitor client accounts, track performance metrics, and provide regular reports to management and clients.
Conduct client training sessions and workshops to enhance their understanding and utilization of our offerings.
Maintain accurate records of client interactions and transactions using our CRM system.
Continuously seek opportunities to improve processes and enhance the client experience.
What you need to have:
Proven experience in a client-facing role, preferably in customer support or client services
Demonstrated ability to thrive in a fast-paced environment while maintaining a calm demeanor under pressure or when unexpected issues arise.
Strong interest in learning and crafting technology products and solutions.
Strong technical skills and capabilities to understand business applications, analytics, and platform technologies.
Willing to work in rotational shifts and should be flexible with timings as per business requirements.
Detail-oriented with a focus on delivering high-quality work.
Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
Ability to work independently and as part of a team in a fast-paced environment.
What makes you stand out:
Excellent verbal and written communication skills, comfortable interfacing with business users
Good troubleshooting and technical skills
Able to work independently
Demonstrated experience in managing service delivery projects for clients.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize
their investment objectives, shape the future of work and enhance health and retirement outcomes
for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in
130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With
annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the
confidence to thrive through the power of perspective. For more information, visit mercer.com , or
follow on LinkedIn and X.
Mercer Assessments business , one of the fastest-growing verticals within the Mercer brand, is a
leading global provider of talent measurement and assessment solutions. As part of Mercer, the
world's largest HR consulting firm and a wholly owned subsidiary of Marsh McLennan—we are
dedicated to delivering talent foresight that empowers organizations to make informed, critical people decisions. Leveraging a robust, cloud-based assessment platform, Mercer Assessments partners with over 6,000 corporations, 31 sector skill councils, government agencies, and more than 700 educational institutions across 140 countries. Our mission is to help organizations build highperforming teams through effective talent acquisition, development, and workforce transformation strategies. Our research-backed assessments, advanced technology, and comprehensive analytics deliver transformative outcomes for both clients and their employees. We specialize in designing tailored assessment solutions across the employee lifecycle, including pre-hire evaluations, skills assessments, training and development, certification exams, competitions and more. At Mercer Assessments, we are committed to enhancing the way organizations identify, assess, and develop talent. By providing actionable talent foresight, we enable our clients to anticipate future workforce needs and make strategic decisions that drive sustainable growth and innovation.

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