Current jobs related to Customer Service Representative - Mumbai - Trigent Software - Professional Services

  • Customer Service Representative

    7 days ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Customer Service Representative

    3 months ago

    Mumbai, India STECH HR Solution Full time

    **Customer Service Representative Job Description Template** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are...

  • Customer Success, Service

    4 weeks ago

    Mumbai, India Customer Success, Service & Operations Full time

    Apply for Customer Success, Service & Operations,Customer Service Engineer, Gautam in Mumbai ,Pune ,Visakhapatnam ,Raipur ,Vadodara for 0 - 3 Year of Experience on TimesJobs.com.

  • Customer Service Representative

    4 months ago

    Mumbai, India Indent Logistics Solution Private Limited Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...

  • Customer Service

    4 months ago

    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service

    4 months ago

    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service Representative

    3 months ago

    Mumbai, India TradeReboot Full time

    **Job Title: Customer Service Representative - Banking/Fintech** **Description**: Seeking an experienced Customer Service Representative with a background in banking or fintech, adept at providing exceptional customer support and resolving inquiries promptly in a dynamic financial services environment. Pay: ₹25,000.00 - ₹30,000.00 per...

  • Customer Service Representative

    4 days ago

    mumbai, India The Pant Project Full time

    Company Description At The Pant Project (www.pantproject.com), we are on a mission to bring style, comfort, and confidence to every Indian. We are a digital-first direct-to-consumer apparel brand that is bringing bottom wear with the highest quality fabrics and international fashion trends to our customers. Backed by one of the leading textile makers of the...

  • Customer Service Representative

    4 months ago

    Mumbai, India H.K.Jewels Pvt.Ltd Full time

    **Mumbai based Customer Service Representative preferably from the Jewellery line Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing...

  • Customer Service Representative

    3 weeks ago

    mumbai, India The Pant Project Full time

    Company DescriptionAt The Pant Project ( we are on a mission to bring style, comfort, and confidence to every Indian. We are a digital-first direct-to-consumer apparel brand that is bringing bottom wear with the highest quality fabrics and international fashion trends to our customers. Backed by one of the leading textile makers of the world, we are building...

  • Customer Service Representative

    3 months ago

    Mumbai, India NETSTAR INFOTECH Full time

    Customer Service Representative Location - Thane, Airoli, Malad Salary - 12k UPTO 17K Inhand Roles and Responsibilites - A Customer Service Representative **works with clients who have complaints, orders, or require information about products/services purchased from the organization**. Shift Hours - 9 Hours 6 days working **Job Types**: Full-time,...

  • Customer Service Representative

    2 weeks ago

    Mumbai, India BlueStone Full time

    Job Title: Customer Service Representative (Video Calls)Location: Mumbai Office, Andheri HOWorking Hours: 6 days a week with 1 rotational day offPerks: Lucrative incentive structure above fixed CTCRole Summary:BlueStone is looking for an experienced and enthusiastic Customer Service Representative to drive sales through video calls. You will showcase our...

  • Customer Service Representative

    4 weeks ago

    Mumbai, India The Pant Project Full time

    Company DescriptionAt The Pant Project (www.pantproject.com), we are on a mission to bring style, comfort, and confidence to every Indian. We are a digital-first direct-to-consumer apparel brand that is bringing bottom wear with the highest quality fabrics and international fashion trends to our customers. Backed by one of the leading textile makers of the...

  • Customer Service Representative

    4 weeks ago

    Mumbai, India The Pant Project Full time

    Company DescriptionAt The Pant Project (www.pantproject.com), we are on a mission to bring style, comfort, and confidence to every Indian. We are a digital-first direct-to-consumer apparel brand that is bringing bottom wear with the highest quality fabrics and international fashion trends to our customers. Backed by one of the leading textile makers of the...

  • Customer Service Representative

    4 days ago

    mumbai, India The Pant Project Full time

    Company Description At The Pant Project ( we are on a mission to bring style, comfort, and confidence to every Indian. We are a digital-first direct-to-consumer apparel brand that is bringing bottom wear with the highest quality fabrics and international fashion trends to our customers. Backed by one of the leading textile makers of the world, we are...

  • Customer Service Representative

    4 days ago

    mumbai, India The Pant Project Full time

    Company DescriptionAt The Pant Project (www.pantproject.com), we are on a mission to bring style, comfort, and confidence to every Indian. We are a digital-first direct-to-consumer apparel brand that is bringing bottom wear with the highest quality fabrics and international fashion trends to our customers. Backed by one of the leading textile makers of the...

  • Customer Service Representative

    3 weeks ago

    Mumbai, India The Pant Project Full time

    Company Description At The Pant Project ( we are on a mission to bring style, comfort, and confidence to every Indian. We are a digital-first direct-to-consumer apparel brand that is bringing bottom wear with the highest quality fabrics and international fashion trends to our customers. Backed by one of the leading textile makers of the world, we are...

  • Customer Service Representative

    3 months ago

    Mumbai, India GlobalWeSource Full time

    **Job Posting: Customer Service Representative (US Background Verification)** **Company: Hexaware Technologies** **About the Company**:Hexaware Technologies is a leading IT services and consulting company, providing end-to-end solutions to clients globally. We are currently seeking enthusiastic and dedicated individuals to join our Outbound Voice Process...

  • Customer Service Representative

    1 month ago

    Malad, Mumbai, Maharashtra, India Accentuate Technologies Full time

    Problem resolutionCustomer service representatives help customers resolve issues and complaints. They may try to identify the root cause of a problem and provide a solution. - Product knowledgeCustomer service representatives need to have a good understanding of the company's products and services. They may use this knowledge to answer customer questions and...

  • Customer Service Representative

    3 months ago

    Chandivali, Mumbai, Maharashtra, India DA3Technologies Full time

    **Location**: **Chandivali, Mumbai, Maharashtra** **Role Description** This is a full-time on-site role for a Customer Service Representative at one of our top client in Mumbai. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your daily tasks will include addressing...

Customer Service Representative

3 months ago

Mumbai, India Trigent Software - Professional Services Full time
Job briefWe are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topicsIdentify customer's needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsIn this role, you are required to solve routine problems, largely through precedent and referral to general guidelinesCandidate expected interactions are within Candidate team and direct supervisorCandidate will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate workCandidate will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholdersCandidate will be required to help in the overall team's workload by managing Candidate deliverables and help the team when requiredCandidate will be an individual contributor as a part of a team, with a predetermined focused scope of work.

Requirements and skillsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectively

What makes a good Call Center Representative?A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs. They should also have excellent listening and problem-solving skills to provide the information or solutions their customers need.

Compensation & Benefits:1.CTC upto 4.8 LPA2.UK Shifts (Rotational)3.Transport Provided (2ways)4.Workplace: Vikroli, Mumai

Interview Process (Virtually):1.HR Screening2.Versant (Communication Test over a tool)3.Trainers round (Communication Test over a phone)4.Hiring Managers round: Video Chat

How to apply? Interested candidates drop your updated copy of resume @

Our recruitment team will connect with your for next steps.

All the best