Head of Information Technology

About the CompanyEstablished in 1989, Rollick is today, amongst the largest manufacturers of frozen dessert in Eastern India, with state of the art manufacturing units in Kolkata. It has a fast growing network of over 500 distributors across the region. Rollick's product range includes a variety of ready to eat cups, sticks, cones, take home tubs and bulk packs. These products are available in more than 20,000 retail outlets and 600 pushcarts. Rollick has a unique range of products catering to all tastes and preferences. Selling within a price range of Rs 5-50 for a single consumption pack, the aim is to be affordable by all. Today, Rollick is present in 15 states and has plans to soon be available pan India.website: Kolkata Sector VCTC: 30LPAInterested candidate please share your updated resume: SummaryThis role oversees IT infrastructure, cyber security and innovation, ensuring alignment with business goals. It involves managing resources, fostering collaboration, and safeguarding data, enabling operational excellence and digital transformation. Provide visionary leadership, guide technology strategies, and ensure technology drives the organization's growth and competitive edge. The role requires minimal travel for business purposes.Job Responsibilities- IT Strategy Development:- Develop and implement a comprehensive IT strategy that aligns with the company's business goals and supports its growth in the manufacturing sector.- Identify emerging technologies and trends to drive innovation and improve operational processes.- Infrastructure Management:- Oversee the organization's IT infrastructure, including hardware, software, networks, and systems to ensure optimal performance and security.- Manage the deployment and maintenance of IT systems to support business operations and improve efficiency.- Cybersecurity and Compliance:- Implement robust cybersecurity measures to protect sensitive data and systems from threats.- Ensure compliance with relevant regulations and industry standards concerning data protection and information security.- Vendor Management:- Establish and maintain relationships with technology vendors and service providers.- Negotiate contracts and manage service-level agreements (SLAs) to ensure the delivery of quality services.- Support and Training:- Lead the IT support team to provide timely and effective technical support to all team members.- Develop training programs to enhance staff proficiency in IT systems and tools.- Data Management:- Implement data management practices that ensure the integrity and availability of data across the organization.- Project Management:- Oversee the planning, execution, and delivery of IT projects within budget and timelines.- Collaborate with cross-functional teams to ensure successful integration of technology solutions into business operations.- Budget Management:- Develop and manage the IT budget, ensuring the efficient allocation of resources to meet organizational needs.- Monitor IT expenditures and optimize costs while ensuring high service quality.- Team Management:- Effectively lead and manage the IT team to ensure high performance and alignment with organizational objectives.- Ensure the team is equipped with the necessary skills and resources to address the organization's technology needs, resolve challenges efficiently, and drive continuous improvement in IT operations.External InterfacesInternal Interfaces- Vendors and Suppliers- Consultants- CFO- IT Department- Senior Leadership- Team membersJob RequirementsEducational Qualification and Experience- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field- 15 to 20+ years of experience in IT leadership roles with a track record of successful technology strategy execution- Understanding of regulatory compliance and security best practicesCompetenciesTechnical- IT Strategy and Infrastructure Planning- Network and System Security- IT Project Management Software (e.g., MS Project, Jira)- Vendor and SLA Management- Budgeting and Cost Optimization ToolsBehavioral- Strategic Vision- Problem-Solving and Decision-Making- Collaboration and Cross-Functional Communication- Adaptability to Technology Advancements- Negotiation Skills- Detail Orientation in Security & Compliance- Leadership & Mentorship- Time ManagementKRA & KPI- Infrastructure Performance & Reliability- Monitor infrastructure related incidents.- System uptime management.- Cybersecurity Effectiveness- Incidents of Security Breaches.- Knowledge training on Cybersecurity awareness.- Cost Management & Efficiency- Adherence to IT Budget and ensure cost savings.- User Satisfaction & Support- User Satisfaction Score.- Time resolution for support requests.- Project management- New software launches OTIF.