Executive- Technical Support Engineer

2 weeks ago

Bangalore, India Rahi Full time

Job Title- Executive- Technical Support Engineer

Job Location- Bangalore

Payroll- Third Party Payroll

Why Rahi?

Rahi Systems is an independently operated subsidiary of WESCO Distribution Inc, WESCO is a Fortune 200 company with annual revenue of $20 billion, 19000+ employees and operated in 50+ countries globally. Rahi was acquired by WESCO in November of 2022.

Rahi covers the complete life cycle of technology solutions and works across various IT disciplines to advance global digital business and manage and simplify technology. Rahi Combined its global reach and in-depth analysis services to understand client’s business goals, IT requirements and operations while placing them on the journey towards success.

Roles & Responsibilities:

  • On-site Support: Travel to customer sites to perform installations, repairs, and maintenance tasks on data centre equipment and infrastructure. This may include servers, storage systems, networking devices, and power distribution units (PDUs).
  • Equipment Installation: Assist with the installation, rack-mounting, and cabling of hardware components in data centre cabinets and racks. Ensure that installations comply with industry standards and best practices.
  • Hardware Troubleshooting: Diagnose and resolve hardware issues, such as component failures or connectivity problems. Use diagnostic tools and techniques to identify root causes and implement solutions.
  • Cable Management: Ensure proper cable management and labelling during installations and maintenance activities. Organize cables to minimize clutter and maintain airflow within data centre cabinets and racks.
  • Preventive Maintenance: Perform routine maintenance tasks, such as inspection, and testing of data centre equipment. Proactively identify potential issues and address them before they escalate into problems
  • Documentation: Maintain accurate records of field activities, including equipment installations, repairs, and maintenance tasks. Update documentation in a timely manner to reflect changes to the data centre environment.
  • Customer Communication: Interact with customers in a professional and courteous manner. Provide status updates, technical assistance, and recommendations as needed to ensure customer satisfaction.

Skills & Experience:

● Bachelor's Degree or equivalent with 2-3 years of experience

● Prior experience working as a field technician or in a similar role is highly desirable.

● Familiarity with data centre hardware and infrastructure, including servers, networking equipment, and power systems.

● Basic understanding of networking concepts and protocols (e.g., TCP/IP, VLANs, subnetting).

● Strong troubleshooting skills and the ability to diagnose and resolve technical issues independently.

● Willingness to travel to customer site

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