Regional Manager- Chain of Clinics

4 weeks ago

Mumbai, India Pravaayu Healthcare Full time

Reporting To: Head-Clinics Vertical

Job Overview:

  • We are seeking a dynamic Regional Manager to oversee and drive the business performance of a group of clinics.

  • The Regional Manager will manage Center Managers across multiple locations, ensuring operational excellence and achieving sales and profitability targets for each clinic.

  • This role requires strong leadership, strategic thinking, and a results-driven mindset to optimize the clinic's overall P&L performance.

Key Responsibilities:

Sales and Revenue Management:

  • Develop and implement strategies to meet revenue and profitability goals for each clinic.

  • Monitor sales performance across clinics and ensure consistent achievement of monthly, quarterly, and annual targets.

  • Identify opportunities to maximize revenue through promotions, cross-selling, and upselling services.

Team Leadership and Management:

  • Manage, mentor, and support Center Managers to achieve operational and sales excellence.

  • Set performance KPIs for Center Managers and regularly review their progress.

  • Provide guidance on customer relationship management to improve patient retention and satisfaction.

P&L Accountability:

  • Take full ownership of the clinics' P&L, ensuring cost-effective operations without compromising on service quality.

  • Analyze financial performance, including revenue, expenses, and profitability, to make data-driven decisions.

Marketing and Business Development:

  • Collaborate with marketing teams to implement campaigns that drive footfall and patient engagement.

  • Identify potential partnerships and alliances to increase patient acquisition.

  • Drive local-level initiatives like camps, events, and outreach programs to generate leads.

Operational Excellence:

  • Ensure smooth day-to-day operations across all clinics by establishing and monitoring SOPs.

  • Conduct regular audits of clinic performance and implement corrective actions where necessary.

  • Focus on improving operational efficiency and patient experience.

Reporting and Analytics:

  • Prepare detailed reports on clinic performance, sales metrics, and operational challenges for senior management.

  • Use data and insights to forecast revenue trends and devise action plans.

Key Skills and Competencies:

  • Proven experience in multi-unit sales or operational management, preferably in healthcare or retail.

  • Strong leadership and team management skills to drive performance and build cohesive teams.

  • Analytical mindset with expertise in P&L management and financial analysis.

  • Excellent communication and interpersonal skills to interact with Center Managers, staff, and patients.

  • Ability to develop and implement sales strategies to meet business objectives.

  • Problem-solving and decision-making skills to handle operational challenges effectively.

Qualifications:

  • Bachelor's degree in Business Administration, Sales, or a related field (MBA preferred).

  • 5+ years of experience in sales or operations management, with a focus on multi-location units.

  • Experience in the healthcare or service industry is highly desirable.

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