Information Technology Specialist

1 week ago

Bangalore, India apna Full time

Job Title: EUC/IT-Support Engineer

Location: Bangalore

Department: End-User Computing

Reports To: EUC Lead

About the Role:

We’re looking for a skilled and service-oriented L1/L2 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.

What is the scope & responsibility of the Role?

● Support Apana's IT Operations

● Address user tickets regarding hardware, software and networking

● Conduct remote troubleshooting

● Diagnose and resolve technical issues

● Installation and support end-user devices.

● Create technical documentation and SOP’s

● Installing authorized software and ensuring patches and upgrades are applied on end-user devices

● Build packages, and administrates Mac, Windows OS and IOS/Android devices through MDM

● Complies with all company policies and procedures.

● Participates in the implementation and support of IT-related policies. Skills/Strength of an Ideal Candidate

● 1-4 years of relevant experience in IT support or similar roles (Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician).

● Hands-on experience with Windows, macOS, and Linux operating systems.

● Good knowledge of Google Workspace, Microsoft 365, Slack, Jira, and other productivity/collaboration tools.

● Experience with MDM platforms such as Jamf, Intune, Kandji, WS-1 etc.

● Good understanding of network fundamentals including DHCP, DNS, office Wi-Fi, and VPN troubleshooting.

● Familiarity with IT ticketing systems and asset management tools.

● Proficient in diagnosing and resolving hardware, software, and Network connectivity issues.

● Good communication skills with a positive and professional attitude.

● Experience in AV/VC setup and support (e.g., Zoom, Google Meet, Polycom)

● Strong troubleshooting and critical thinking skills

● Ability to perform remote troubleshooting and provide clear instructions.

● Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis

  • Information technology support specialist

    5 days ago

    Bangalore, India Vinebrook Technology Full time

    Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...

  • Information Technology Support Specialist

    2 weeks ago

    Bangalore, India Vinebrook Technology Full time

    Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a...

  • Information Technology Support Specialist

    1 week ago

    bangalore, India Vinebrook Technology Full time

    Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...

  • Information Technology Support Specialist

    2 days ago

    bangalore, India Vinebrook Technology Full time

    Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...

  • Information technology support specialist

    5 days ago

    Bangalore, India Sonata Software Full time

    About Sonata Software In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2 B customers alike. As a leading Modernization Engineering company, we aim...

  • Information technology support specialist

    3 days ago

    Bangalore, India Sonata Software Full time

    About Sonata Software In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2 B customers alike. As a leading Modernization Engineering company, we...

  • Information technology operations analyst

    1 day ago

    Bangalore, India Vinebrook Technology Full time

    Job Overview: We are looking for a full-time, remote IT Operations Analyst to join our Managed Service Provider (MSP) team. In this role, you will be responsible for providing 24/7 monitoring and management of client server, network, and security systems. You will act as the first line of defense in detecting, troubleshooting, and resolving issues that...

  • Specialist - information technology & systems

    1 day ago

    Bangalore, India Immuneel Therapeutics Pvt. Ltd. Full time

    About Immuneel Immuneel Therapeutics Private Limited is a pioneering start-up company leading the charge in cell therapy and personalized immunotherapy for patients in India. For more details, please refer We Pursue, with Purpose, to serve our Patients (3 Ps) by Connecting within, Collaborating globally and Creating (3 Cs) solutions. Our flexible, diverse,...

  • Information Technology Support Specialist

    1 week ago

    bangalore, India Sonata Software Full time

    About Sonata SoftwareIn today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.As a leading Modernization Engineering company, we aim to...

  • Information Technology Support Specialist

    2 weeks ago

    Bangalore, India Sonata Software Full time

    About Sonata Software In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike. As a leading Modernization Engineering company, we...