Client Services Coordinator
3 days ago
BAYADA Home Health Care is a rapidly growing leader in the Home Health Care industry. We provide paediatric, adult, and therapy services to children and adults living with complex needs in the community.
We are a small team with a big vision to expand our operations rapidly and continue to dedicate our time to helping children and adults with complex needs live at home comfortably by supporting the families and providing excellent nursing care and coverage. In partnership with families and/or the HSE, our care team is committed to delivering specialised professional nursing services.
BAYADA Home Health Care has an immediate opening for a Client Services Coordinator in our Dublin (Citywest) Office . If you are looking for an exciting career opportunity in a growing industry, a Client Services Coordinator could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy, customer service skills, and problem solving skills in this dynamic team environment to become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Client Services Coordinator
Reporting to the Operations Manager, you will be responsible for both co-coordinating and developing the Client Services function.
Client Service
· Provide superior customer service (phone, email) to our clients through coordination of client services and emergent scheduling issues.
· Manage your caseload of existing clients while proactively growing your business area
· Build sustainable and positive relationships with clients, HSE and clinical field staff.
Rostering
· Complete monthly rosters and provide ongoing scheduling needs.
· Work closely with the Clinical Nurse Managers to provide suitable nursing staff.
· Ensure agreed roster fill-rates are maintained to agreed KPIs.
Recruiting Functions
· Work closely with our Recruiting Manager to identify hiring needs.
· Complete reference checks, and administer/follow up on hiring paperwork.
Business support
· Develop strong, communicative relationships with the office team.
· Participate in various business projects and actively taking roles in desired projects
*Only open to applicants living in Ireland*
Requirements
Qualifications and Skills required:
- Bachelor’s degree desirable
- Acute attention to detail and ability to multi-task.
- Office administration and IT/computer skills are essential.
- Problem solving and "thinking outside of the box"
- Prior experience in a rostering/coordinator position is a plus.
- Demonstrated record of successfully taking on increased responsibility (goal achievement).
- Ambition to grow and advance beyond current position.
- Excellent communication and interpersonal skills.
- Proactivity and committed to being a part of a fast paced, problem solving, solutions-oriented environment.
Benefits
BAYADA Offers:
- Comprehensive salary package.
- Hybrid working model after training is complete
- 23 days of annual leave.
- Sick leave scheme
- Pension scheme and employer match
- Financial support in learning and development.
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