Senior Operations Manager

4 weeks ago

Mumbai, India TP Full time
We’re Hiring at Teleperformance
✨ Role: Senior Manager – Operations
Location: Malad, Mumbai
We’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust environment.
Key Responsibilities:
- Lead trust-related customer support operations across global markets
- Manage escalations, fraud investigations, and account safety protocols
- Drive operational excellence, team performance, and SLA adherence
- Collaborate with legal, compliance, and product teams to uphold safety standards
- Mentor team leads and build a culture of integrity and accountability
What We’re Looking For: ✅ Proven experience in customer support operations (Trust & Safety preferred) ✅ Strong leadership, analytical, and stakeholder management skills ✅ Excellent communication and crisis-handling abilities ✅ Willingness to work in a 24×7 rotational shift

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