Operations Manager

4 weeks ago

Bengaluru, India BluSmart Full time

About Us :


At BluSmart, we are building India’s largest all-Electric ride-hailing service. We are looking for an energetic and analytical Operations Manager – Driver Operations to join our team. If you are a hands-on execution specialist and a data-driven decision-maker, with experience in onboarding and managing a large group of drivers for mobility- / logistics- / delivery- companies, we would like to meet you.


Our ideal candidate has exceptional verbal communication in English and Hindi, solid team leadership and presentation skills, and is able to both plan and execute at scale. Prior experience in operations management roles in mobility / logistics will be a vital skillset for this role.


Ultimately, you should be able to onboard and retain drivers better, understand and empathize with driver-grievances, plan incentives, rewards and rules for driver partners, and manage a young, energetic team of onboarding executives.


Responsibilities :


  • Lead a team of five driver onboarding executives and junior managers.
  • Recruit, retain and manage 1000+ driver-partners.
  • Ensure that an effective funnel-based approach is taken with respect to driver-onboarding. Cultivate multiple sources and catchments to source drivers, evaluate and monitor the relative performance of these various sources, and optimize the driver-onboarding process (and cost of supply creation).
  • Develop, review and improve BluSmart’s driver training material and processes, to ensure stickiness of the concepts and lessons in the mind of driver partners. Inculcate a BluSmart culture in each and every driver partner.
  • Plan ways to improve the quality of driver-selection, as well as the stringency and effectiveness of the driver-tests over time. Provide feedback to the drivers so that they are on the path of continuous-improvement.
  • Plan Refresher training sessions from the point of view of quality and well as health and safety, in coordination with the QHSE Team.
  • Participate in QHSE reviews of the workforce on a regular basis.
  • Manage, motivate and improve the effectiveness of the driver onboarding team. Provide them training and support periodically to achieve their personal and professional goals.
  • Monitor and improve Driver NPS, to ensure driver happiness and retention over time.
  • Attend driver issues in a timely manner and ensure that all driver-tickets are closed within the allotted TAT.
  • Monitor and reduce driver attrition, identify and prevent/mitigate causes for drivers leaving.
  • Plan driver shifts keeping multiple variables of optimization in mind, forecast supply availability in an hour-by-hour / zone-by-zone basis using data.
  • Create SOPs for all key and repetitive processes, to minimize variance and ensure a high degree of standardization.
  • Ensure timely payouts for drivers with minimal errors in payment-value, amount, incentive, bonus, debits, etc.
  • Regularly review and monitor driver earnings and incentive levels vis-à-vis market averages and benchmarks.


Requirements :


  • Proven work experience of 5+ years in operations roles in logistics-, delivery- and/or mobility- sector.
  • High level of comfort with a data-driven management approach
  • Ability to identify and track relevant metrics (e.g. identify that incentive tiers can be adjusted by 5% to ensure 30% higher retention of drivers, and 10% higher Driver NPS)
  • Excellent and engaging verbal communication skills in Hindi and English
  • Good writing and presentation skills
  • Attention to detail and ability to multitask
  • Bachelors’ degree / Diploma in a relevant field
  • You must care about the environment (BluSmart is a Zero-Emission, Clean Mobility company)
  • Should have done MBA from tier 1 or tier 2 colleges.


Salary : As per Industry Standards

  • Operations Manager, Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India ASSPL - Karnataka Full time

    Job Title: Operations Manager About the Job:Are you ready to take on a strategic leadership role? As the Ops Manager at Amazon INFC, you will oversee a large team and be responsible for Outbound/FCD/ Changeops or IB operations.Responsibilities: Ensure a safe work environment for all associates Lead and supervise a team of Area Managers, TL's, PAs, and...

  • Operations Manager, Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India ASSPL - Maharashtra Full time

    Job Title: Operations ManagerJob Description:A strategic and people leader and a large team, the Ops Manager of Amazon INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB.She/he create Building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant Basics...

  • Sr. Quantitative Risk Analyst

    1 month ago

    Bengaluru, Karnataka, India Shell Business Operations Full time

    Market Risk:The Market Risk department is a specialized unit in Finance Operations with centers in Chennai and Manila. The team is responsible for risk measurement, deal valuation, exposure reporting, and price validation. The department combines expert skills to ensure accurate reporting and offer professional advice on various issues. We are looking for...

  • Sr. Quantitative Risk Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Shell Business Operations Full time

    Market Risk:The Market Risk department is a specialized unit in Finance Operations with centers in Chennai and Manila. The team is responsible for risk measurement, deal valuation, exposure reporting, and price validation. The department combines expert skills to ensure accurate reporting and offer professional advice on various issues. We are looking for...

  • Operation Manager

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Full time

    Amazon Alexa Shopping is looking for an Operation Manager to join their team in Bangalore. If you are an experienced operations leader with a Bachelor's Degree and a background in managing large teams, this could be the perfect opportunity for you. As the Operations Manager, you will be responsible for driving operational and business goals, managing a team...

  • Sr. Quantitative Risk Analyst

    2 months ago

    Bengaluru, Karnataka, India Shell Business Operations Full time

    Market Risk: The Market Risk department is a specialized unit in Finance Operations that operates in the Chennai and Manila centers. The team has front line responsibility for risk measurement; deal valuation, exposure reporting and price validation. The department pulls together a range of expert skills that ensure accurate and timely reporting, and allow...

  • Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India Athayog Living Full time

    Company DescriptionAthaYog Living is an institution of Yog (Yoga) based in Bengaluru. Our Yog studio is dedicated to preserving the legacy of Yog by propagating its true purpose, philosophies, and practices into daily lives. We aim to provide a sacred space where individuals can experience transformation and pursue higher living through a holistic Yogic...

  • Operation Manager

    2 weeks ago

    Bengaluru, Karnataka, India White Force Full time

    Job Description: Key Responsibilities:Team Leadership: Lead and manage a team of operational staff.Provide guidance, support, and coaching to team members.Foster a positive and collaborative work environment.Operational Planning:Develop and implement operational strategies to optimize efficiency and meet organizational goals.Create and execute operational...

  • Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India Bytes To Bots consultancy services Full time

    Role: Operations ManagerExperience: Several yearsLocation: BangaloreNotice Period: Several daysKey Responsibilities:Strategic Planning : Develop, implement, and oversee operational policies and strategies aligned with organizational objectives.Process Improvement : Analyze current operational processes and recommend efficiency improvements.Team Management :...

  • Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India Bytes To Bots consultancy services Full time

    Role: Operations ManagerExperience: yrsLocation: BangaloreNotice Period: daysKey Responsibilities:Strategic Planning : Develop, implement, and oversee operational policies and strategies aligned with organizational objectivesProcess Improvement :Analyze current operational processes and recommend efficiency improvementsTeam Management :Lead, manage, and...

  • Operations Manager

    4 weeks ago

    Bengaluru, India Athayog Living Full time

    Company Description AthaYog Living is an institution of Yog (Yoga) based in Bengaluru. Our Yog studio is dedicated to preserving the legacy of Yog by propagating its true purpose, philosophies, and practices into daily lives. We aim to provide a sacred space where individuals can experience transformation and pursue higher living through a holistic Yogic...

  • Operations Manager

    4 weeks ago

    Bengaluru, India Athayog Living Full time

    Company Description AthaYog Living is an institution of Yog (Yoga) based in Bengaluru. Our Yog studio is dedicated to preserving the legacy of Yog by propagating its true purpose, philosophies, and practices into daily lives. We aim to provide a sacred space where individuals can experience transformation and pursue higher living through a holistic Yogic...

  • Operations Manager

    4 weeks ago

    Bengaluru, India Athayog Living Full time

    Company Description AthaYog Living is an institution of Yog (Yoga) based in Bengaluru. Our Yog studio is dedicated to preserving the legacy of Yog by propagating its true purpose, philosophies, and practices into daily lives. We aim to provide a sacred space where individuals can experience transformation and pursue higher living through a holistic Yogic...

  • Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India Athayog Living Full time

    Company DescriptionAthaYog Living is an institution of Yog (Yoga) based in Bengaluru. Our Yog studio is dedicated to preserving the legacy of Yog by propagating its true purpose, philosophies, and practices into daily lives. We aim to provide a sacred space where individuals can experience transformation and pursue higher living through a holistic Yogic...

  • Operations Manager

    4 weeks ago

    Bengaluru, India Bytes To Bots consultancy services Full time

    Role: Operations ManagerExperience: 16 - 19yrsLocation: BangaloreNotice Period: 20 - 30daysKey Responsibilities: Strategic Planning: Develop, implement, and oversee operational policies and strategies aligned with organizational objectives.Process Improvement: Analyze current operational processes and recommend efficiency improvements.Team Management: Lead,...

  • Operations Manager

    4 weeks ago

    Bengaluru, India Bytes To Bots consultancy services Full time

    Role: Operations ManagerExperience: 16 - 19yrsLocation: BangaloreNotice Period: 20 - 30daysKey Responsibilities: Strategic Planning: Develop, implement, and oversee operational policies and strategies aligned with organizational objectives.Process Improvement: Analyze current operational processes and recommend efficiency improvements.Team Management: Lead,...

  • Operations Manager

    4 weeks ago

    Bengaluru, India Bytes To Bots consultancy services Full time

    Role: Operations Manager Experience: 16 - 19yrs Location: Bangalore Notice Period: 20 - 30days Key Responsibilities: Strategic Planning : Develop, implement, and oversee operational policies and strategies aligned with organizational objectives. Process Improvement : Analyze current operational processes and recommend efficiency improvements. Team...

  • Operations Manager

    7 days ago

    Bengaluru, India NTT Full time

    JOB DESCRIPTIONMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India Corner Tree Consulting Pvt Ltd Full time

    We're also looking for an Operations Manager with excellent data skills and experience running operations for a quick turnaround product company. Needs to be able to track metrics on a regular (daily/weekly) basis and ensure high levels of efficiency in the system.Proposed CTC - 12L per annumWork Experience - 7-8 y PQE Ensure all operations are carried on in...

  • Manager - Operations

    2 weeks ago

    Bengaluru, Karnataka, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Role: Manager - Operations.Experience: 5 - 7 Years.Location: Bangalore. About the Client: World's largest professional networking platform. Role Overview: The Operations Manager will play a pivotal role in leading our...