Intern - Client Onboarding

4 days ago

Gurugram, India Spyne Full time

Client Onboarding Specialist Intern Who are WE? At Spyne , our mission is to revolutionize automotive retailing. Every year, 52 million cars are sold in the US, for a combined worth of $1700 billion, and, valuing the used-car market at $1000 billion. Our new-age, Generative AI -powered solutions are designed to transform the car visuals into premium studio visuals. Dealerships & marketplaces across the US & Europe, are able to better engage their online visitors, driving greater customer showroom visits, and eventually sales. Spyne aims to expand into additional software segments within the used-car market, addressing the specific needs of dealerships. Leveraging our go-to-market strategy, we plan to cover all aspects of the dealer journey, from acquiring and appraising cars to listing, marketing, selling, and managing customer relationships. The Spyne team, located in Gurugram, India, aims to be the leading software provider in the used-car market. Supported by top investors like Accel Partners and Storm Ventures, as well as experienced founders, we believe in revolutionizing Digital Production for greater efficiency and intelligence. Know more about us here: Yourstory - Spyne x AWS - Auto - What Are We Looking For? We are seeking a Product Implementation & Onboarding Intern to support our onboarding and implementation team. This role is perfect for someone eager to learn about customer onboarding, product implementation, and SaaS workflows. You will work closely with new customers to ensure a smooth onboarding experience while collaborating with internal teams to optimize processes. This is a 5-day work-from-office role in the US shift (06 PM - 03 AM). What Will You Do? Assist in onboarding new customers, ensuring they understand and use the product effectively. Support the configuration and customization of the product based on customer needs. Conduct training sessions and create documentation to guide customers through the platform. Work closely with the Customer Success and Product teams to troubleshoot any onboarding issues. Analyze customer feedback to suggest improvements in the onboarding process. Ensure timely and smooth execution of implementation tasks. What You Must Have? Currently pursuing or recently completed a Bachelor's/Masters degree in Technology, or a related field. Strong communication skills (written & verbal) in English. Passion for customer success, SaaS products, and technology. Ability to learn quickly and work in a fast-paced environment. Basic knowledge of CRM tools (HubSpot, Freshdesk, or similar) is a plus. Willingness to work in US shift timings. Why join Spyne? We are a buzzing start-up trusted by the worlds leading investors Highly meritocratic culture with a lot of autonomy and accountability Best-in-class employee benefits, we provide the machine of your choice, and tools of your choice so that you can do your best work We are obsessed with delivering the best experience to our customers and also obsess about delivering the best experience to all Spynians

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