AVP -Ongoing Customer Due Diligence

2 weeks ago


Bengaluru, India NAB Full time
Key tasks; accountabilities and challenges of this roleEnsuring Ongoing Customer Due Diligence reviews are completed within SLAConducting regular buzz meetings with teamEnsure workforce planning non-negotiables are adhered toComplete regular 1:1 conversations with team membersCoach and build team member capabilityRespond to QA feedback and meet QA completion SLAIdentify process improvement opportunitiesConduct case review sessions with teamEnsure team availability when on inbound call roster

Experience5+ years of experience of working in Customer Due Diligence (CDD ) or KYC Operations for individual and non-individual customers ) in financial institutionsOverall 9+ years of experience working in Banking operations in similar capacities3+ years’ experience in people leadership roles managing a team of 10+ FTE in CDD Operations / Financial Crime operations

Essential capabilitiesLeadership and coaching - Ability to build, lead and motivate teams, ability to negotiate and build consensusStrong time management and organisation skillsOutstanding written and verbal communication skillsCustomer driven commercial approach to businessBuild capability of team members to ensure the delivery of expected client experienceExperience in making sound decisions and judgmentsAbility to adapt to changing prioritiesAbility to analyse qualitative and quantitative data and draw conclusionsKnowledge and experience of using Active Ops, AOM, FocusIQ or any productivity tool



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