Process Developer

2 months ago

hyderabad, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer/ Process Associate, Insurance Operations ( Transcription )
The objectives of this Genpact operations unit must tie into the overall aims of business. The group seeks to provide a high standard of service for business. The positions operate in a dynamic environment and are well suited to those with strong processing skills and a positive, ‘can do” attitude. The candidate must be willing to work flexible and varying shifts through the year and must react positively, patiently and effectively to calls/emails seeking clarifications, have a customer centric approach in problem solving.
Responsibilities
• In this role, you will be responsible for listening to the pre-recorded audios and convert it into work documents which is a conversation between insurance company representatives and a person who is somehow related to the claim/accident/event.
• Must have a good listening skill.
• Some experience of transcribing the audio files into written document 
• Good command on English language- Reading & Writing Qualifications 
• Processing 55 minutes of audio into word document every day.
• Maintaining good accuracy.
• Ability to proofread first level processed files.
• Full ownership of the task from pulling from the queue to uploading it on the tool.
Qualifications we seek in you
Minimum Qualification
• Any Undergraduate & Graduate.

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