Operations Manager(Remedy)
3 weeks ago
As an Operations Manager specializing in Remedy, you will play a critical role in overseeing and optimizing the Remedy system's operational efficiency and effectiveness. You will be responsible for managing day-to-day operations, troubleshooting issues, implementing enhancements, and ensuring alignment with business objectives.
RESPONSIBILITIES:
• Document and review problem records
• Review and update standby roster
• Review and log demand list for ops improvements
• Service review
• Capacity planning
• OEM support report
• Schedule and chair CAB
• Prepare Weekly Ops Report for Weekly Ops meeting
• Continuous improvement initiatives
• Ensure that operational performance targets are adhered to
Requirements SKILL SET(Remedy):
• Strong understanding of IT service management processes and ITIL best practices
• In-depth knowledge of Remedy IT Service Management Suite and its modules
• Good understanding with IT operations, including IT infrastructure, networking, and security
• Understanding of compliance and governance requirements, such as data privacy, security, and auditing
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