Holiday Travel Consultant
1 month ago
About the job
Job Title: Holiday Travel Consultant
Reports to: Supervisor
Department: Elevate Travels Holiday Division
Location: Pune
Job Purpose:
Promote and sell Elevate Travel products and services to the public, retail, and leisure walk-in clientele. Handle direct walk-in customers, enquiries through telephone, email, fax, and support in accordance with the standard operating procedures, and assist in increasing sales and market share.
Key Accountabilities:
Travel consultancy and selling
Effectively handle retail and leisure clients with regard to airfares, leisure/holiday/personal travel queries, itineraries, and other travel arrangements.
Offer acceptable travel solutions to their needs, exposing at the same time, the whole range of Elevate travel products and services, with a view to convert queries into selling, a maximum number of auxiliary products at the highest possible levels of profitability for the department.
Track and analyze customer feedback to identify areas for improvement.
Generate daily/weekly/fortnightly/monthly sales reports.
Maintaining and accountability of the revenue documents
Properly handle all revenue accountable documents such as tickets and invoices.
Ensure all utilized documents are correctly reported in the Back Office System at the end of the day, to facilitate accurate invoicing by Sales and Revenue accounts.
Ensure that the Outgoing and Incoming revenue documents like Exchange orders, VMPDs, Hotel Voucher transactions, Service vouchers, etc., are handled accurately and efficiently.
Track and analyze petty cash/finance department reports.
Products and services reservation and documentation
Make travel related reservations and issue tickets/travel documents/vouchers to clients.
Ensure that all relevant airline/leisure supplier rules and regulations have been complied with, and that the travel product delivered is commensurate with client requirements and expectations.
Effectively sell and ancillary travel products to increase revenue for the company, seeking at the same time opportunities to up-sell and cross-sell, using the systems and opportunities made available by the department.
Adherence to standard operating procedures
Ensure to respect and strictly follow the standard operating procedures and sales policies as laid down by the management from time to time.
Qualifications, Experience, and Skills:
Minimum Qualifications and Knowledge
Bachelor's degree or equivalent
Diploma in Travel and Tourism, IATA Basic/Advanced fares and ticketing, and or equivalent
Minimum Experience
Minimum 3 years of experience in the travel industry
Job-Specific Skills
Basic knowledge of computer reservations systems, GDS systems, and TRAX
Excellent command of both written and spoken Arabic and English
Basic industry knowledge
Behavioral Competencies
Ability to work in a target-based environment and to achieve sales goals and objectives
Ability to multitask and quickly interpret complex information
Ability to build strong relationships with clients, both over the phone and face to face
Skills to persuade customers and influence their decisions, both for their own benefit and that of the agency
Exceptionally high levels of motivation, working both independently and as part of a team
- Smart appearance
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