Customer support specialist

3 weeks ago

Davangere, India InLighnX Global Pvt Ltd Full time

Customer Support Specialist???? Location: Lucknow Company name: In Lighn X Global ???? Employment Type: Full-timeAre you passionate about helping people and creating exceptional customer experiences? We’re looking for a Customer Support Executive to join our growing team ???????? About the RoleAs a Customer Support Executive, you’ll be the first point of contact for our customers — providing friendly, efficient, and solution-oriented assistance across multiple channels (email, chat, phone, or social media).You’ll collaborate closely with our operations, product, and sales teams to ensure every customer feels heard, valued, and delighted.???? Key ResponsibilitiesRespond promptly to customer inquiries via phone, email, or chatResolve customer complaints and ensure high satisfaction levelsMaintain accurate records of customer interactions and feedbackIdentify recurring issues and share insights with the team to improve processesUphold company values and represent the brand positively in all interactions???? Requirements1–3 years of experience in customer support or a related role (freshers with strong communication skills are welcome)Excellent verbal and written communication in EnglishStrong problem-solving and interpersonal skillsAbility to multitask, stay organized, and work under minimal supervisionFamiliarity with CRM tools (like Zendesk, Freshdesk, or Hub Spot) is a plus???? Why Join UsCompetitive salary and growth opportunitiesSupportive, collaborative work cultureOpportunity to make an impact in a fast-growing company

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