Quality Analyst

21 hours ago

Pacific Remote Islands Marine National Monument, India Genius infravision Full time

Quality Analyst – Call CenterJob Summary:

We are looking for a Quality Analyst (QA) to monitor and evaluate customer interactions to ensure compliance with company standards, enhance customer satisfaction, and improve agent performance. The QA will analyze call recordings, provide feedback, identify training needs, and contribute to process improvement.

Key Responsibilities:Quality Monitoring & Evaluation

  • Monitor inbound and outbound calls, chat, and email interactions.
  • Evaluate agent performance based on predefined quality parameters.
  • Identify areas of improvement and recommend corrective actions.
  • Ensure compliance with company policies, procedures, and regulatory requirements.

Feedback & Coaching

  • Provide constructive feedback to agents on communication skills, adherence to scripts, and customer handling.
  • Conduct calibration sessions with team leaders and managers to maintain evaluation consistency.
  • Collaborate with trainers to develop targeted training programs.

Reporting & Analysis

  • Maintain quality reports and track agent performance trends.
  • Analyze customer feedback and call data to improve processes.
  • Identify common customer pain points and suggest process improvements.

Process Improvement

  • Work closely with operations, training, and compliance teams to enhance service quality.
  • Suggest workflow improvements and contribute to policy updates.
  • Ensure best practices are followed across customer interactions.

Key Skills & Qualifications:

  • Experience: 1–3 years as a Quality Analyst in a call center (preferred).
  • Education: Bachelor's degree or equivalent experience.
  • Strong analytical, listening, and communication skills.
  • Ability to provide feedback in a constructive and professional manner.
  • Familiarity with call center software, CRM systems, and QA tools.
  • Knowledge of customer service principles and best practices.
  • Proficiency in MS Office (Excel, Word, PowerPoint).

Preferred Qualifications:

  • Experience in handling audits and compliance checks.
  • Knowledge of Six Sigma, COPC, or other quality frameworks.
  • Certification in Quality Assurance

Job Type: Full-time

Pay: ₹12, ₹14,000.00 per month

Experience:

  • total work: 1 year (Preferred)

Language:

  • English (Required)

  • Quality Analyst

    18 hours ago

    Pacific Remote Islands Marine National Monument, India Business Optima Full time

    Position: Quality Analyst – Manual TestingLocation: RemoteDepartment: Quality Assurance / Software Testing Role Overview We are looking for a detail-oriented Quality Analyst (Manual Testing) to join our QA team. The candidate will be responsible for ensuring the quality, reliability, and stability of software applications through manual testing methods....

  • Quality Analyst

    21 hours ago

    Pacific Remote Islands Marine National Monument, India Tier5 Technology Solutions Pvt. Ltd. Full time

    We are seeking a QA Engineer with strong expertise in manual and functional testing, ideally with experience of 3-5 years. The QA Engineer will play a key role in ensuring product quality by collaborating closely with delivery and technology teams, applying critical thinking to uncover issues early, and contributing to continuous quality improvements. Day to...

  • Salesforce Quality Analyst

    21 hours ago

    Pacific Remote Islands Marine National Monument, India Infobyd software solution pvt ltd Full time

    We are seeking a highly skilled Salesforce QA Engineer to join our QA team. In this role, you will be responsible for ensuring the quality and functionality of our Salesforce applications by designing, implementing, and executing test plans and scripts. You will work closely with developers, business analysts, and stakeholders to identify issues and improve...

  • Quality Assurance Tester

    20 hours ago

    Pacific Remote Islands Marine National Monument, India Latent Full time

    Job description Job Title: Quality Analyst (Remote) Location Remote Experience 3+ years in Quality Assurance within the IT industry. Company Overview Latent is a leading IT solutions provider, specializing in in Cloud and innovative technologies around mobile and web development. We pride ourselves on delivering high-quality products and services to our...

  • Data Analyst

    19 hours ago

    Pacific Remote Islands Marine National Monument, India VB TECHNOLOGIES Full time

    Job Title: Information Technology - Data Analyst Location: Position is 100% remote, offshore (India) Contract Duration: 15 weeks Key Responsibilities: Work with business stakeholders to understand and collate the analytics and reporting requirements. Analyze and conduct feasibility studies of the requirements. Collaborate with the capabilities team to...

  • Data Analyst

    21 hours ago

    Pacific Remote Islands Marine National Monument, India ApplogiQ Full time

    Job Title: Data Analyst / BI Developer (Remote)Location: Coimbatore (Remote)Experience: 6+ Years Primary Skills: DOMO, Snowflake, SQLSecondary Skills: dbt, Data Warehouse Job Description: We are seeking experienced Data Analysts / BI Developers with strong skills in SQL, Snowflake, and DOMO to join our team. The ideal candidate will have hands-on experience...

  • System Analyst

    20 hours ago

    Pacific Remote Islands Marine National Monument, India Hirable Solutions Full time

    Systems Analyst – Change Financial Role: Provide product support and maintenance (S&M) services to assigned clients, including troubleshooting, 24/7 support, resolving client queries, and investigate the reported problems. This position operates in a multi-tasking environment with high expectations to meet deadlines of deliverables with exceeding quality...

  • Data Analyst

    19 hours ago

    Pacific Remote Islands Marine National Monument, India Devmani Traders Full time

    Job Description: Data Analyst – Financial Data Feeds Location: Mumbai/Remote Type: Full-time About the Role We are looking for a Data Analyst to manage and maintain high-quality data feeds across financial products — Loans, Portfolio Management Services (PMS), Structured Investment Funds (SIF), and Mutual Funds. The ideal candidate will be...

  • Quality Analyst Lead

    21 hours ago

    Pacific Remote Islands Marine National Monument, India E2M Solutions Inc. Full time

    QA Lead (Web Platforms | WordPress, Shopify, BigCommerce) Location: Ahmedabad Work Mode: Hybrid (initial 3months onsite, than transition to remote) Experience: 5+ Years Employment Type: Full-time About Us E2M Solutions is a leading full-service white-label digital marketing agency serving 300+ agencies globally, primarily from the US. We specialize in...

  • Support Analyst

    20 hours ago

    Pacific Remote Islands Marine National Monument, India AdmeeSync Full time

    We are seeking a proactive and customer-focused Support Analyst to join our team in the US night shift. The ideal candidate should have excellent communication skills, experience in call center operations, and the ability to provide software installation, troubleshooting, and support services. Key Responsibilities: Handle inbound and outbound calls, emails,...