Customer Partner-GCC

Are you ready to take on an exciting challenge as an Account Management Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives.

But this position is about more than just maintaining the status quo. As an Account Management Partner, you'll be at the forefront of driving proactive account growth. You'll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive.

You won't just be a cog in the machine; you'll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer.

Collaboration is key, and as an Account Management Partner, you'll work closely with other sales team members to ensure a seamless account management process. Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond.

Not only will you lead one or more Portfolio or Strategic accounts, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights.

You're not just an expert in our industryyou're an expert in the industry. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a leader in the market.

As an owner of the account P&L, you'll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and you'll go above and beyond to ensure account compliance and maintain a stellar reputation.

If you're ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management then we can't wait to meet you. Join our team and let's make remarkable things happen together.

Role & responsibilities

Job Qualifications

Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others.

Required Skills and Experience

• 10 years of relevant experience in new logo acquisition ( hunting ) and building/growing the GCC business ( farming )
• Responsible for generating leads, preparing proposals, and driving the conversion of prospects into long-term clients.
• Collaborate with project teams to address challenges, optimize delivery processes, and ensure client satisfaction.
• Act as a client advocate within the organization, ensuring that client needs and concerns are effectively communicated and addressed.
• Collaborate with internal teams, including sales, delivery, and technical experts, to provide comprehensive solutions to clients.
• Foster collaboration and knowledge-sharing across different functional areas
• Experience in GCC/GIC business is Mandatory
• Identify and pursue new business opportunities within existing client accounts, focusing on IT services and consulting.
• Build and nurture strong relationships with key clients in Global In-house Centers (GICs).
• Act as the primary liaison between the organization and clients, understanding their business needs and challenges.
• Lead contract negotiations, ensuring favorable terms for both the client and the organization.
• Leverage knowledge of GCC/GIC business landscapes to provide targeted and relevant solutions to clients.
• Oversee the successful delivery of IT projects, ensuring alignment with client expectations and project timelines.

Preferred Skills and Experience

• Bachelor's degree or Masters degree
• Sales experience in technical solutions in GCC/GIC Business.