Sr. Forecasting Analyst Full-Time

3 weeks ago

hyderabad, India HyreFox Consultants Full time

Overview: We are looking for an exceptional analyst who ispassionate about raising the performance bar, who can work closely withmultiple stakeholders in different geographies, and who has the ability todrive new innovations in the customer service industry to join us as CapacityPlanning Analyst, Worldwide Capacity Planning team. The ideal candidate willpossess both an analytical background that enables him/her to manage globalnetwork planning, and a demonstrated ability to think broadly and strategicallyabout customer service initiatives. She/he will experience a wide range ofproblem solving situations, strategic to real-time, requiring extensive use ofdata collection and analysis.
Key responsibilities include:
The successful candidate will work with multiple business teams, CS Operations,Global Outsourcing, Program Management, and Finance leadership. He/she will:

Develop and lead the Asia Pacific Customer Service Forecasting standardization program and align the same with WW processes and practices Identify and document the APAC level process variation and develop projects and programs that will bridge the gaps. Support a team of contact forecasters in driving automation and process enhancements through structured methodology such as lean Six Sigma Embed and lead or facilitate the projects that improve the speed and reduces inaccuracies Led critical projects to improve planning and forecasting efficiency for global operations. Participate in global customer service initiatives and project rollouts to cater to growing business needs. Coordinate with internal and outsourcing network operation teams to meet business service levels. Promote process improvement and standardization of processes across all sites in the network.

BasicQualifications:

Bachelor’s Degree in a quantitative field (engineering, economics, math, stats) required. 8+ years of related work experience Expertise in Process Improvement in Demand Planning and Forecasting Processes including process automation Proficient in Microsoft Excel and comfortable in dealing with large amounts of data. Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment Strong commitment to exceptional customer experience, enthusiasm to drive positive change and persuasive ability Excellent communication skills both verbal and written (ability to present detailed technical analysis, assumptions, and recommendations succinctly.

PreferredQualification:

Masters in a quantitative field or Business Administration highly preferred. Experience working with various forecasting tools in standard ERP or open-source tools such as R & Python or packaged tools such as Forecast Pro etc. Experience working with databases & SQL Lean-Six Sigma BB

Other Details

Keywords : Forecasting experience, Strong on analytics. Industry : Internet/Ecommerce Employement Type : PERMANENT

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