Manager - IT Infrastructure

2 weeks ago

Delhi NCR, India Creative Arts Education Society Full time

A collaborative platform of international academic institutes, Global University Systems (GUS) nurtures future changemakers and influencers.

We foster adaptive learning, new-age and humane skills in a technologically driven world.

Our students' journey from classrooms to boardrooms is mentored by niche academic transformers and industry thought leaders.

GUS Global Services India (GGSI) is the India arm of GUS.

It has two educational entities currently- UPES and Pearl Academy- under its umbrella and will add more entities in the future.

About the role :

Education Background :


- Master/Bachelor's degree in computer science/Business Informatics or any related area


- Type of Industry Experience required- Preferably education industry

- No.of years of work experience required- 5-8 years IT experience with 2-3 years in a Cloud Technology

Key Result Areas :

Infra - Role & Responsibilities :

- Develops and manages enterprise system infrastructure & Data Centres across Locations:

- Managing technology infrastructure and assets across locations and coordinating with the team to maintain and support the company's technology hardware and software.

- Analyzing technical needs, requirements, and the state of the server storage and virtualization infrastructure, design integration, and operations.

- Managing emerging technologies in support of systems development efforts and recommending technologies that will increase cost-effectiveness and systems flexibility.

- Recommending, developing, implementing, and maintaining new and existing technology infrastructures.

- Acquiring new software and hardware, negotiating service contracts, and building relationships with vendors and service providers.

- Managing Information Technology's engineering & operations staff.

- Leading efforts to research and pilot new technology to improve Infrastructure service.

- Developing processes to streamline and automate routine tasks.

- Delivering performance metrics on KPIs.

- Analyzing problems and communicating with end users and department managers to assess needs and determine optimum solutions to IT concerns.

- Documenting all communication and tasks performed, including closing out help desk requests when completed.

- Managing capacity planning of all production hardware, servers, and storage proactively submitting recommendations or proposals to meet business demand.

- Researching and assessing any capital equipment needs.

- Communicating project plans to appropriate staff and department managers as well as outlining any end user process changes.

- Managing efforts to build and deliver System and Storage infrastructure.

- Ensuring development team productivity and identifying opportunities for greater departmental efficiencies and quality by :

- Assigning projects among staff, taking into consideration staff skill set and workload.

- Evaluating and monitoring staff workload to ensure projects are on time, affecting change when necessary.

- Interacting with various internal and external groups to facilitate successful project completion.

- Implementing and managing the introduction of new technology and departmental tools.

- Keeping department head advised of current issues.

- Providing technical support and guidance to all internal and external application users by:

- Answering questions regarding systems infrastructure design.

- Assisting in writing technical documentation and Work Instructions.

- Responding to help desk requests in a timely fashion, facilitating, and coordinating emergency issues.
Serving as a liaison between Information Technology and other departments by :

- Proactively cultivating and maintaining effective working relationships with all functional groups.

- Assisting in analyzing processes and process changes for greater efficiency.

Cloud Computing :

- Serves as a technical SME for Data Center and Disaster Recovery solutions planning and review.

- Hands-on experience in formulating IT Roadmap and assessment, identifying key improvement areas in IT, and providing recommendations.

- Extensive experience in IT Infrastructure Management and planning, including Data Center Management, BCP, IT Infrastructure solution sizing, network connectivity solutions, IT Review, etc.

- Understanding of ITIL processes and formulation of various processes and policies, designing and evaluation of RFPs/Scope of Work, Bid Management, and vendor management.

- Recommend technology strategy by understanding key client objectives, diagnosing and mapping client requirements, articulating solution risks and barriers, recommending delivery approaches, preparing time estimates, and planning full project life cycle.

Required Skills and Experience :

- AWS cloud experience is must.


- Good understanding and concepts.

- Cloud infra knowledge (AWS/SFDC/Azure).

- Service deployment (Python/IIS etc.

- Server monitoring.

- RDBMS administration.

- Good hands-on experience with M365 and Exchange.

- Customer-facing skills to represent AWS/Azure well within the customer's environment.

- Good understanding of multiple cloud platforms (Azure, AWS), IT data center delivery models, Business processes, Technologies, and Infrastructure.

- Excellent communication skills.

Educational Qualifications :

- BS level technical degree or equivalent experience; Computer Science or Engineering background preferred.

Key Competencies :

Must Have :

- Good Communication Skills - English Language.

Good to have skills :

- A track record as a coach, mentor, and developer of talent.

- An ability to drive to big picture goals and milestones while valuing and maintaining a strong attention to detail.

- An ability to quickly identify and drive to the optimal solution when presented with a series of constraints.

- Demonstrated ability in people management, strategic planning, risk management, change management, and project management.

- Excellent judgment, analytical thinking, and problem-solving skills.

- Experience working with quality management approaches, techniques, and principles.

- Full understanding of software development lifecycle best practices.

- Self-motivated individual that possesses excellent time management and organizational skills.

- Strong cross-functional collaboration skills, relationship-building skills, and the ability to achieve results without direct reporting relationships.

- Strong sense of personal responsibility and accountability for delivering high-quality work both personally and at a team level

(ref:hirist.tech)

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