Only 24h Left: Solution Lead
3 weeks ago
- Overall, 16 years plus experience and Min 10 years hands-on experience in designing CX technologies solutions on an enterprise level or large-scale deployments.- The person should have done Solutioning architecture and technical architecture for customer transformation road map using CCAAS technologies to transform contact center operations.- Strong expertise in CCAAS solutions like NICE, Genesys, AWS- The person should be a technical person with hands on technical knowledge and experience on Node.JS, Kafka, Cloud Telephony with RT audio streaming & CTI integrations, JAVA, Web Socket is a must.- At least 5 years’ experience in Digital Solution Architect role- 3+ experiences designing and deploying CX solutions like CCAAS, Conversational AI, Generative AI models- Experience communicating technical requirements and solutions to internal and external audiences- Have a good grasp of both backend and frontend technology and framework e.g. Next.JS, Nest.JS, GraphQL, etc- Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage- Excellent communication & presentation skill is highly required- Ready to work in flexible time zone as per client requirement
Responsibilities
- Responsible for solution ideation and solution design- Skilled in designing overall technical architecture and create Solution Design Document- Review business context for solutions and recommend potential options- Communicates the architecture to the internal and external stakeholders and collaborates and coordinates the formalization of architecture.- Assures solutions not only are a fit for the specific purpose but closely align with the standard guidelines of technology solution- Setting up framework, creating solution prototypes, recommend best practices and participate in technology selection.- Will be responsible for web development using microservices architecture- Understanding of Systems Integration & deployment models- Conduct an architectural system evaluation and analyze client’s technology environment- Create blue print of the solution, identify potential roadblock and recommend a full proof solution/architecture- Collaborate with project management and development teams- Design data flow from API calls, databases, and other technologies fit into design
· Understanding of NLP techniques for text representation, semantic extraction techniques, data structures and modeling
Have done SFT or PEFT on decoder based LLM for a specific text generation.
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