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Sr CCB Analyst

4 weeks ago

Kolkata, India Tata Consultancy Services Full time
Job Role: Sr CCB Analyst
Location: PAN INDIA
Experience: 6 to 10 Years
The Oracle CC&B Functional Analyst is responsible for providing support services for the Oracle Utilities Customer Care and Billing (CC&B) application, supporting the Veolia North America businesses in all phases of the ITIL Service Lifecycle model.
As a functional analyst (not an application developer), this includes working directly with CC&B application users and management in solving operational problems, designing solutions within to address business needs, operating routine configuration tasks, resolving or assisting in the resolution of incidents, conducting and organizing the delivery of approved business changes and projects, and also supporting the installation of system patches and/or upgrades.
This position requires a good understanding of the Company business processes and flows in order to be able to analyze and develop solutions that fit specific business functions. It also necessitates a solid expertise with the CC&B application functionalities to be able to carry out such changes.
Roles&Responsibilitis: Foster a close relationship for collaboration with business users to facilitate requirements
gathering, issue troubleshooting, and general business needs
● Provide application recommendations in the usage and configuration of application
functionalities (native or custom) associated to the supported system and/or functional
modules
● Analyze and troubleshoot application issues to acceptable resolution state
● Create functional design documentation for changes, fixes, and enhancements based on
business requirements, and work with the technical team where development is needed
● Execute Quality Assurance (QA) testing and deliver insight and recommendations into best
practices
● Coordinate testing activities within the team and assist with user testing process aimed to result in user sign-off
● Follows change control process when implementing changes for the supported business function
● Monitor application assigned modules for compliance to IT standards and policies
● Provides regular status information, ad-hoc reports, and other documents aimed at keeping
track of the support team’s progress.