Change Management

2 days ago

Pune, India Zepul Full time

Position Title: Sr. Manager / Assoc. Director Project Management (Transition & Transformation)

Location: Pune, India

Function/Craft: Delivery Center Business Operations

Shift timings: 5 PM - 2 AM or 6 PM - 3 AM.

Position Overview

This role will play an integral part in the leading initiatives with regards to work transition and process transformation across workstreams. This position will be responsible to lead all change management projects that aim towards standardization and bringing efficiencies in processes, identify gaps and suggest controls that need to be placed to optimize output.

Responsibilities

  • Lead change management projects end to end
  • Project documentation not limited to progress trackers, report outs
  • Collaborate with stakeholders across leadership lines to achieve timelines
  • Identify roadblocks in the projects and identify alternatives
  • Identify performance metrics for processes
  • Publish progress reports to leadership on timely basis
  • Create documentation in the form of process workflows

Qualification - Required Skills

  • Proficient in communication, both written and spoken English
  • Minimum of 10 years experience in project/program management involving complex processes
  • Sound knowledge Microsoft Office tools, not limited to Excel, Word, PowerPoint
  • Ability to collaborate across organizational lines and drive excellence
  • Possess eye for detail
  • Proactive in sharing updates and identifying potential threats
  • Possess the zeal for understanding technology and the challenges
  • Readiness to support across time zones as per business need
  • Be flexible to embrace change management and adapt quickly

Qualifications - Desired Skills

  • Working knowledge of project management tools such as ASANA
  • Overall working experience of at least 12 years
  • Knowledge of Digital Media

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