Service Delivery Manager
4 weeks ago
Experience in Managing SAP Projects. Preferred to have SAP background technical knowledge. Service portfolio, key areas Deep understanding of the contract and clear SLA ownership Accounts responsible of Fujitsu production as a whole Deep understanding of the customers business and customers technical environment. Excellent communication skills. Service portfolio, Internal services: SDM continuously develops Customers IT environment. SDM takes part and arranges regular customer meetings together with SM. SDM also arranges regular production team meetings. He is the voice and representative of the customer in service production. SDM is responsible of cost-efficient production model, together with service owners and service team managers. This includes ticket handling (personal queue), customer specific cost tracking and incident analysis Issue handling (in co-operation with respective team managers when needed). SDM makes sure that production teams reach their operational objectives in his/her account. SDM makes sure that exceptions, challenges and problems in production teams are handled accordingly. SDM takes the lead in Major incident management in customer specific major incidents. Problem management Problems are being followed and escalated to service owners / group managers when needed. Problem solving is a continuous process. SDM is responsible of root cause analysis and correctional tasks to prevent repeated incidents. Process to avoid these issues is agreed together with production responsible. Customer specific info up-to-date. Work instructions when needed 3rd party support information Contact information. As in whole, customer is needed to have good presentation skills to report to the customer while able to manage the customer in sync with Fujitsu best practices. He should be able to handle customer effectively with his/her communication and should be able to work without or with little support from higher management or SM.
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Manager – Service Delivery
2 weeks ago
bangalore, India RPS Consulting Pvt. Ltd. Full timeThe Service Delivery Manager will be responsible for overseeing the delivery and operational aspects of our training programs. This role involves managing the sourcing team, maintaining relationships with vendors and trainers, ensuring high levels of customer satisfaction, and handling escalations. The ideal candidate will have a deep understanding of the...
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Service Delivery Manager
2 weeks ago
bangalore, India Krish Services Group Full timeCompany DescriptionKrish is committed to helping our customers achieve their technology goals and will always emphasize the success of our customers as our top priority and in building long-term and productive relationships. Krish's goal of adding the best value to its customers with a combination of the right technology, right people, and right costs is...
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Service Delivery Manager
1 week ago
bangalore, India Krish Services Group Full timeCompany DescriptionKrish is committed to helping our customers achieve their technology goals and will always emphasize the success of our customers as our top priority and in building long-term and productive relationships. Krish's goal of adding the best value to its customers with a combination of the right technology, right people, and right costs is...
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Manager – Service Delivery
2 weeks ago
bangalore, India RPS Consulting Pvt. Ltd. Full timeThe Service Delivery Manager will be responsible for overseeing the delivery and operational aspects of our training programs. This role involves managing the sourcing team, maintaining relationships with vendors and trainers, ensuring high levels of customer satisfaction, and handling escalations. The ideal candidate will have a deep understanding of the...
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Service Delivery Manager
2 weeks ago
bangalore, India Krish Services Group Full timeCompany Description Krish is committed to helping our customers achieve their technology goals and will always emphasize the success of our customers as our top priority and in building long-term and productive relationships. Krish's goal of adding the best value to its customers with a combination of the right technology, right people, and right costs is...
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Service Delivery Manager
1 week ago
bangalore, India emagine Consulting Full timeJob Title: Service Delivery Manager Job Description: Service Delivery manager, FinTech Financial Systems Location: Bangalore, India At , data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The...
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Manager - Service Delivery
3 weeks ago
bangalore, India NTT Full timeJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...
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Manager - Service Delivery
1 week ago
bangalore, India NTT Full timeJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...
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IT Infrastructure Service Delivery Manager
3 weeks ago
bangalore, India Intuitive Full timeCompany Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse...
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IT Infrastructure Service Delivery Manager
3 weeks ago
bangalore, India Intuitive Surgical Full timeCompany Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team,...
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Senior Service Delivery Manager
1 week ago
bangalore, India Black Box Full timeSUMMARYThe Senior Service Delivery Manager will have the overall responsibility for all aspects of Managed services, including responsive and consistent communications. The SDM serves as the client’s main point of contact for operational and escalation issues and is responsible and accountable for ensuring Black Box’s efficient execution of its...
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bangalore, India Maersk Full timeSenior Delivery Manager, Network Service Design & Delivery (Maersk) A.P. Moller - Maersk A.P. Moller – Maersk is the global leader in container shipping services. The business operates in 130 countries and employs c. 80,000 staff. An integrated container logistics company, Maersk aims to connect and simplify its customers’ supply chains. ...
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Service Delivery Management Specialist
1 week ago
bangalore, India NTT Full timeJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...
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Manager, Service Delivery, India
2 months ago
bangalore, India ReSource Pro Full timeJob Description: Manager, Service Delivery Manager, IndiaJob Title Manager, Service Delivery,India Report to Director, Service Delivery,IndiaDepartment Service Delivery Unit Location Bangalore, IndiaPurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - aunique...
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Manager, Service Delivery, India
1 week ago
bangalore, India ReSource Pro Full timeJob Description: Manager, Service Delivery Manager, IndiaJob Title Manager, Service Delivery,India Report to Director, Service Delivery,IndiaDepartment Service Delivery Unit Location Bangalore, IndiaPurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - aunique...
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Service Delivery Manager
2 months ago
bangalore, India airbus Full timeJob Description: Description Currently, Airbus is looking for a Service Delivery Manager - Cybersecurity, to join the Cybersecurity for Extended Enterprise team in the Bangalore, India location. He/She will be part of the Digital function and is responsible for the day to day build & operation of the Global Cyber Security Team located in India. ...
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Service Delivery Manager
1 week ago
bangalore, India airbus Full timeJob Description: Description Currently, Airbus is looking for a Service Delivery Manager - Cybersecurity, to join the Cybersecurity for Extended Enterprise team in the Bangalore, India location. He/She will be part of the Digital function and is responsible for the day to day build & operation of the Global Cyber Security Team located in India. ...
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Service Delivery Management Specialist
1 week ago
bangalore, India NTT DATA Full timeJob Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...
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Service Management Delivery Specialist
4 weeks ago
bangalore, India Vodafone Full timeWhat you’ll do The Service Management Delivery Specialist delivers activities across the business cycle phases: sell, build, run. Commencing with customer engagement and identifying business growth opportunities based on the customer needs and capabilities. They create a commercially viable business case, overseeing the transition of business...
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Assistant Manager, Service Delivery
4 weeks ago
bangalore, India ReSource Pro Full timePurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate.Leading the Service Delivery team, managing conflicts, and ensuring the team’s processes and tasks are carried out efficiently. Honing and leading the improvement...