Delivery Head

1 month ago

Delhi NCR, India InfoEdge Full time

Job Summary:

The Head of Delivery will oversee the successful delivery of educational products and services, ensuring that all projects are completed on time, within budget, and to the highest quality standards. This role requires a seasoned leader with a strong project management, operations, and educational technology background.


The Head of Delivery will collaborate with cross-functional teams to drive efficiency, innovation, and customer satisfaction across all delivery processes.

Key Responsibilities :

1. Strategic Leadership :

- Develop and execute the vision, mission, and strategic goals for the delivery team.

- Lead the strategic direction of the Delivery team, aligning delivery processes with overall business goals and educational objectives.

- Develop and implement a comprehensive delivery strategy that prioritizes quality, efficiency, and scalability.

- Foster a culture of continuous improvement, innovation, and excellence in delivery practices.

2. Project Management :

- Oversee the management and execution of all delivery projects, ensuring they meet timelines, budgets, and quality standards.

- Develop and implement project management methodologies and best practices.

- Monitor project progress, identify risks, and implement mitigation strategies.

3. Operations Management :

- Streamline and optimize delivery processes to enhance efficiency and effectiveness.

- Coordinate with product development, content, and technology teams to ensure seamless project delivery.

- Monitor learner progress and identify areas for improvement, implementing data-driven strategies to enhance learning outcomes.

- Oversee the full learner lifecycle, from onboarding and enrolment to course completion and ongoing support.

- Ensure the quality and effectiveness of instructional delivery, upholding high standards for pedagogy and learner engagement.

- Proactively address learner concerns and challenges, providing excellent customer service and support throughout the learning journey.

- Develop and maintain strong relationships with instructors and subject matter experts.

- Develop and maintain standard operating procedures for delivery operations.

- Track key performance indicators (KPIs) and report on delivery team performance metrics.

(ref:hirist.tech)

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