Operations Manager

1 month ago


noida, India Technique Control Facility Management Pvt Ltd Full time

Operations Manager - Soft services


Experience: 8-10 Years as Operations Manager


Qualification: Any Graduate/MBA


Location: Noida & Multiple locations


Responsibilities:


  • Facility/Property management background
  • Drives efficient day-to-day operational running of the department measured by no Client complaints and all SLAS met
  • Establishes and manages internal KPIs and SLAs to support client and business needs
  • Establishes operational processes and recommends changes based on business requirements and as part of continuous improvement efforts.
  • Analyzes productivity and performance reports and develops actions plans as appropriate.
  • regarding maintenance of delivery center and any business requirement Attends regular operations meeting and client calls
  • People Management
  • Develops and implements retention and Rewards & Recognition (R&R) initiatives and improvements based on the feedback from skip level meetings, company-wide engagement surveys, and market studies.
  • Ensures the proper implementation of the Company s Code of Conduct and Discipline Management Process for the Department
  • Handles critical incident reports from the client, initiates investigation, and creates service improvement plan
  • Creates budget proposals for Rewards & Recognition initiatives, management trainings, travel costs, hiring, and revenue forecast.
  • Ensures accuracy of invoice before submission to client by checking the documents prepared by the billing associate.
  • Collection of payment
  • P&L Management of the site




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