Excellence Officer

3 weeks ago


Delhi, India KAIZEN Asset Management Services Full time
KAIZEN Asset Management Services is a leading property management firm in Dubai, is seeking a detail-oriented and results-driven individual to join our team as an Excellence Officer. At Kaizen, we are committed to continuous improvement and delivering exceptional quality in everything we do.

Responsibilities

- Respond promptly and professionally to customer inquiries and complaints via phone, and email- Provide accurate information about our properties, amenities, and leasing options- Assist customers in navigating our online platforms and resolving any technical issues they may encounter- Coordinate with other departments to ensure timely resolution of customer issues and requests- Maintain detailed and accurate records of customer interactions in our CRM system- Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions- Collaborate with the marketing team to develop and implement customer engagement initiatives- Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers- Conduct customer satisfaction surveys and utilize feedback to improve our service delivery

Requirements

- Bachelor's degree in Business Administration, Engineering, or a related field- Excellent analytical and problem-solving skills- Attention to detail and ability to manage multiple projects simultaneously- Excellent communication and interpersonal skills- Proficiency in using quality management tools and software- Strong organizational and project management skills- Ability to work both independently and as part of a team- Commitment to continuous improvement and excellence
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