Lead Consultant _ MSD 365 CRM FUNCTIONAL

1 month ago

pune, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of  Lead Consultant - MS Dynamics 365 CRM Functional

In this role you will be responsible for the configuration, customization, and maintenance of our Microsoft Dynamics 365 system. This role plays a vital part in ensuring our CRM system effectively supports our customer relationship management and business processes.

Responsibilities

· Microsoft Dynamics 365 Configuration: Configure and customize Microsoft Dynamics 365 to meet specific business needs, including the creation of entities, forms, workflows, and dashboards.

· System Integration: Integrate Microsoft Dynamics 365 with other business systems and applications, ensuring seamless data flow and a unified customer view.

· User Training and Support: Provide training to end-users and support for Microsoft Dynamics 365 functionality to ensure effective system utilization.

· Customization and Development: Develop custom plugins, workflows, and custom code (JavaScript, .NET) to extend and enhance CRM functionality.

· Data Management: Manage data within the CRM system, including data imports, exports, and data quality assurance.

· Reports and Analytics: Design and generate reports and analytics using CRM data, creating dashboards and visualizations.

· Security and Access Control: Administer security roles, profiles, and access controls to protect sensitive customer data.

· Troubleshooting and Issue Resolution: Diagnose and resolve technical issues and discrepancies within Microsoft Dynamics 365.

· Documentation: Create and maintain documentation related to system configuration, customizations, and processes."

Qualifications we seek in you

Minimum Qualifications / Skills

·Proficient in MSCRM Dynamics with in-depth knowledge on Plugins, Workflows, JavaScripts, CRM Portals, Web APIs Azure Knowledge Good to have Power Apps Skill set 

·Proficient on the latest OOB features available in Dynamics CRM 

Preferred Qualifications/ Skills

·Experience in MSD 365 finance , SCM and Apps Technical modules

·Strong written and oral communication skills 

·Good Knowledge on Supply Chain Modules - Procurement, Warehousing, Inventory Management, Master Planning, and sales distribution modules. 

·Ability to understand, communicate, interpret the client business processes and requirements. 

·Manage Design, Documentation, Configurations, and work on enhancements. 

·Self-driven and self-motivated, ability to self-direct progress in tasks and achieving KPI’s 

·Knowledge on SQL 

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