Customer Support Associate

3 weeks ago


Bangalore City, India Iron Mountain Full time

Job Summary Provides timely responses to customer inquiries by telephone, email or website chatbot in an in or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. DESIRED EXPERIENCE REQUIREDAny graduate/ post graduate with 2-9 year's experience in Voice or Semi-Voice Customer Support RoleProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesTHE SUCCESSFUL CANDIDATE WILL Build sustainable relationships of trust through open and interactive communicationHandle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutionInteract and partner with customers to address their concerns and resolve their issues from start to finishUnderstand how the assigned duties relate to others in the team and how the team integrates with other related teamsExemplary demonstration of customer focus and customer empathy with every interaction



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