Scrum Master, Client Services

Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,700 employeesand nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100countries. Founded in 1999, the company delivers a comprehensive event marketing and managementplatform for event professionals and offers software solutions to hotels, special event venues anddestinations to help them grow their group/MICE and corporate travel business.The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a systemthat encourages Cventers to think and act like individual entrepreneurs and empowers them to takeaction, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, wevalue the diverse perspectives that each individual brings. Whether working with a team of colleagues orwith clients, we ensure that we foster a culture that celebrates differences and builds on sharedconnections. In This Role, You Will: Keep Client Service’s content requests up-to-date by gathering necessary resources and scoping the projects’ level of effort. Represent CS Content Team when scoping product releases and requests Coordinate deliverables with the Product and Client Services teams Ensure smooth transitions and communication between content projects and processes Prepare project plans based on priority, level-of-effort, and customer requirements Lead change management for the Knowledge Management and Center of Excellence process improvements Foster a culture of collaborating and info sharing Monitor request progress, track risks, and determine request readiness Facilitate cross-functional requirements gathering Assist in documenting workflows and identifying opportunities for automation and efficiency improvements Ensure compliance with Center of Excellence and Knowledge Management best practices Here's What You Need: Bachelor’s degree in Technical Communications, Business Management or a related field 1-3 years of experience in project management, knowledge management, or similar role Excellent verbal and written communication abilities · Strong organizational and multitasking skills Ability to work independently, under little supervision, balancing individual contribution with project management · Experience with Knowledge Management or KCS methodology a plus Experience working in a KMS and JIRA a plus Keep Client Service’s content requests up-to-date by gathering necessary resources and scoping the projects’ level of effort. Represent CS Content Team when scoping product releases and requests Coordinate deliverables with the Product and Client Services teams Ensure smooth transitions and communication between content projects and processes Prepare project plans based on priority, level-of-effort, and customer requirements Lead change management for the Knowledge Management and Center of Excellence process improvements Foster a culture of collaborating and info sharing Monitor request progress, track risks, and determine request readiness Facilitate cross-functional requirements gathering Assist in documenting workflows and identifying opportunities for automation and efficiency improvements Ensure compliance with Center of Excellence and Knowledge Management best practices Bachelor’s degree in Technical Communications, Business Management or a related field 1-3 years of experience in project management, knowledge management, or similar role Excellent verbal and written communication abilities · Strong organizational and multitasking skills Ability to work independently, under little supervision, balancing individual contribution with project management · Experience with Knowledge Management or KCS methodology a plus Experience working in a KMS and JIRA a plus