Front Office Receptionist

2 weeks ago

Delhi, India Asia Pacific Institute of Management (AIM) Full time

About the Role:

We are seeking a professional and experienced Receptionist to join our educational institution. The ideal candidate will have at least 5 years of experience, be presentable, possess excellent communication skills, and have good knowledge of telecalling. This role is critical in managing front office operations while ensuring a supportive and welcoming environment for students, parents, faculty, and visitors.

Key Responsibilities:

  • Welcome and assist students, parents, faculty members, and visitors with courtesy, empathy, and professionalism.
  • Handle incoming and outgoing calls, ensuring proper telecalling practices and providing accurate information.
  • Manage appointments, queries, and communication flow between departments.
  • Maintain an organized, clean, and student-friendly reception area.
  • Assist students and parents with admission processes, enrollment, and general inquiries.
  • Coordinate with academic and administrative staff to ensure smooth operations.
  • Maintain records, reports, and databases with accuracy and confidentiality.
  • Handle confidential information with discretion and integrity.
  • Perform general administrative tasks such as data entry, document handling, and correspondence.

Personal Attributes:

  • Friendly, empathetic, and student-oriented.
  • Trustworthy, discreet, and capable of handling confidential information.
  • Self-motivated, proactive, and solution-focused.
  • Able to work independently while supporting a collaborative team environment.

Preferred candidate profile

Qualifications & Skills:

  • Graduation or above from a recognized university.
  • Minimum 5 years of experience in a receptionist/front office role, preferably in an educational institution.
  • Excellent verbal and written communication skills in English (knowledge of local languages is an advantage).
  • Well-presented, approachable, and professional in demeanor.
  • Good knowledge and practical experience in telecalling and customer handling.
  • Proficiency in MS Office and basic computer applications.
  • Strong organizational skills and ability to multitask effectively.
  • Attention to detail and accuracy in record-keeping and reporting.

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