ServiceNow Integration SME Developer/Specialist
3 weeks ago
Summary:
Integration SME is responsible for designing, developing, and maintaining integrations b/W ITSM Platform and any other 3rd party tool (Any CRM Platform, Ticketing tool, Any platform which supports API or
Middleware based integration . ITSM platform could be FW, SN, Remedy or any other tool which supports
Web services API (Rest, SOAP ).
Key Responsibilities:
Strong analytical skills, ability to solve problems, excellent written and verbal communication skills with the ability to do well in a high-pressure environment
Resolve and manage requests from API customers regarding programming interfaces,
including inbound/outbound API’s
call using required tool and technologies during customer development and maintenance phase
Create and maintain technical design documents and requirements including workflow design of company’s API’s
Participate in design and planning meetings with company’s API customer Programmers and Systems Architect
Working knowledge of SOAP UI tool,
POSTman
Tool for analyzing and resolving support issues
Advance skills in XML, XSD,
SOAP, Restful API
design and architecture,
Java, JavaScript, and Webservices
Customer onboarding by providing required authorization and access to API’s using company proprietary tools
Design, develop and maintain API integration solutions
Resolve and manage requests from API customers regarding programming interfaces, including inbound/outbound API’s call using required tool and technologies during customer development and maintenance phase
Understanding of SQL, GraphQL,
XML, JSON and JSON
path is preferred.
Software
Debugging
Skills
Analyze, design, develop , as well as implement RESTful services and APIs
Implement, integrate and document a variety of software platforms through the REST API framework
Modify existing programs, prepare test data and functional specifications.
Implement
common APIs based
on architecture guidelines and frameworks.
Understanding of different authentication mechanism like
Basic, OAAuth, Token
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