Captain

3 days ago

Calangute, India The Fisherman's Wharf Restaurant Full time

The F&B Captain is responsible for supervising and coordinating the activities of the service staff in a restaurant or banquet setting. This role ensures excellent guest service, maintains service standards, handles guest complaints, and supports the smooth operation of the food and beverage department. The F&B Captain also acts as a liaison between the kitchen and service team to ensure quality and timely service.

Key Responsibilities:

  • Supervise and lead the service team to deliver high-quality, professional guest service.
  • Assign and delegate tasks to waitstaff and ensure duties are completed effectively.
  • Welcome guests, take orders when needed, and ensure customer satisfaction throughout the dining experience.
  • Coordinate between kitchen and service staff to ensure timely and accurate food delivery.
  • Conduct pre-shift briefings to share menu updates, special instructions, or promotions.
  • Train new service staff and support ongoing staff development.
  • Handle guest complaints and resolve issues promptly and professionally.
  • Ensure cleanliness, hygiene, and proper setup of the dining area, stations, and equipment.
  • Monitor stock of service-related items like cutlery, crockery, napkins, and condiments.
  • Ensure compliance with food safety and hygiene standards.
  • Assist in opening/closing procedures, including cash handling and reporting when required.

Job Type: Full-time

Pay: ₹15, ₹19,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

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