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Ops Support Specialist

1 month ago

pune, India Citi Full time

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to Reconciliation and Resolution of General Ledger outages in coordination with the Operations - Core Team. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes

Responsibilities:

Reconciliation and Resolution of General Ledger outages and supervise escalated issues, providing efficient and effective service to Citi’s clients Recommending new work procedures to help streamline operations Comprehensive knowledge of General Ledger Reconciliation / Research / Investigation process across multiple applications Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Analyze operations information and make evaluative judgements to solve problems Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures Support expansive and diverse array of products and services Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalating as needed Serve as a backup for manager, as needed, Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

2-4 years of relevant experience

Proficient in Microsoft Office

Ability to work unsupervised and apply problem solve capabilities

Ability to work occasional weekends to support COB testing

Demonstrated analytical skills and mathematical knowledge

Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Shift Timing

Candidate should be willing to work in 24*7 shifts including late night shift start timings

Should be flexible for any shift timing (rotation shifts, permanent night shifts and late night shifts)

Weekend working may be BAU as per business requirement

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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