Call Quality Analyst

2 weeks ago


bangalore, India Global Software Technologies Full time
Company Description

Global Software Technologies (CRM) is a global business consulting powerhouse and software provider in the market. With several decades of experience, we have built excellent relationships with our clients. We have offices in multiple countries and a team of dedicated professionals. We embrace new technologies to ensure our clients receive cutting-edge analytics. Our services cater to industries such as finance, energy, business services, and consumer products.

Role Description

This is a full-time on-site role located in Bengaluru. As a Sales Call Quality Analyst, you will be responsible for analyzing and evaluating the quality of sales calls. Your day-to-day tasks will include monitoring call recordings, assessing call quality based on predetermined criteria, providing feedback to sales teams, and identifying areas for improvement. You will collaborate closely with sales managers and training teams to optimize sales call performance.

Qualifications
  • Prior experience as a call quality analyst, sales auditor, or similar role
  • Strong knowledge of sales call best practices and quality metrics
  • Excellent analytical and problem-solving skills
  • Ability to effectively communicate feedback and recommendations
  • Proficiency in using call monitoring software and tools
  • Attention to detail and ability to maintain accuracy in evaluation
  • Strong organizational and time management skills
  • Experience with CRM systems and sales enablement tools is a plus

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